Ally Care
@AllyCare
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The customer service team for Ally customers. We’re here on Twitter to help 9 a.m. – 5 p.m. ET M-F.
Anywhere We Can Help
Joined May 2010
We're committed to doing what we can for those affected by the government shutdown. Impacted customers are encouraged to give us a call or chat with us to discuss personalized options. You can find our full contact list here: https://t.co/XVDdDwkkI5.
ally.com
View a list of Ally's departments, phone numbers, mailing addresses and other contact information to get you the support and answers you need fast. Learn more.
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We're deeply saddened by the devastating fires in Southern California. If you’re in an affected area and need help with your account, please give us a call, so we can assist you. 💜
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There will be market closures on Thursday, Jan 9 as part of a National Day of Mourning for President Jimmy Carter. We’ll process trades set up that day as soon as markets reopen. 💜
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Resharing this message in the wake of Hurricane Milton. If you need assistance - we're here for you. 💜
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All of the above! We encourage you to pause and read text messages fully. Fraudsters will sometimes act with a sense of urgency – trying to trick you into acting fast. ‼️
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False! 🛑If you use Zelle, Ally sends text messages from a short 6-digit code. Fraudsters will sometimes send text messages from 10-digit phone numbers claiming to be Ally. If you receive a suspicious message, don’t respond, and call us at 1-877-247-2559 to report it!
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Call us directly to report fraud! 🚨 If someone calls or texts you for your Ally information, don't respond and call us at 1-877-247-2559 to report it.
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All of the above! We will never call or text you to ask for your Ally account username, password, card number, or your one-time passcode (OTP). 🚫📞
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Fraudsters often use which tactic to trick you into sharing your Ally information? 🕵️
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True or False: Ally will send you a text message regarding Zelle, from a 10-digit number. 💬
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If you receive a suspicious text asking for your Ally information, what should your next step be? 🚫
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Ally will never ask for which of the following over a call or text? 🚨
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Over the past several weeks, banks have seen an increase in scammers approaching their customers, pretending to be bank employees. Would you be able to spot a fraudster? Take our quiz below to find out! 🕵️⤵️
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We’re back up and running again. We’re so sorry about the disruption. Log in to your account if you haven’t already – everything should be just as you left it.
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We’re aware that some customers are experiencing intermittent login issues, and our team is working to resolve this as quickly as possible. We understand your frustration, and apologize for any inconvenience! Please try back later today.
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We're currently experiencing longer than normal wait times. We appreciate your patience as we work to assist all customers.
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Hi, we've shared this with our team, and someone should be reaching out soon. ^MG
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You may have trouble loading some of our services right now. We’re working on it, and we’ll have everything back up and running as soon as possible.
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Our customer service team is behind on calls today. We’re doing our best to catch up, but if it’s not an emergency, call back later in the week if you can. You can use our online services or try chat in the meantime.
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We’re back up and running again. We’re so sorry about the disruption – one of our service providers had an issue that impacted our online services as well. Log in to your account if you haven’t already – everything should be just as you left it.
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