Airbnb Help
@AirbnbHelp
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Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM
@AirbnbHelp
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@DeafTotally
Hi there, thank you for contacting us. We can confirm we are waiving all guest and host fees on all bookings in Ukraine at this time. Thank you.
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@daveholtz
Hi, David. Thank you for reaching out to us. Please send us a DM with the email address connected to your Airbnb account, so we can take a closer look.
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@tanamongeau
Hey Tana, we'd like to find out more. Could you DM us with the email address linked to the Airbnb account used for booking? We're standing by.
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@inreGray
Hi there, we came across your tweet and wanted to reach out to offer our support. If you could please send us your email address by DM, we'll follow up from there. Thanks.
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@Amb171
This behavior is abhorrent. We worked to support the guest and this host has been permanently removed from Airbnb.
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@distorsun
The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention so we could take action.
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Airbnb has activated our host community to open their homes for $0 for those evacuating for Hurricane Harvey.
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@tahara_javies
The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention, so we could take action.
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@englishpaulm
We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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@TasiasWord
Hi Fantasia, Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: Please send us a DM with the email address connected to your booking, so our team can follow up. Thank you.
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@__apf__
Hi Adriana, we came across your tweet, and we're here to help. Please send us a DM with the email address linked to your Airbnb account so that we can look into this for you. Thank you.
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@AliyahChezza
Hi Chezza. Thanks for bringing this to our attention. Note that this host has already been permanently removed from the Airbnb platform. If you should require rebooking assistance, please send us a DM and we can support you
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@eleanor_eyu
Hi Eleanor, Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: We'd like to look into this, please send us a DM with the email address connected to your account, so our team can follow up. Thank you.
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@kvltculture
Hi there, Airbnb does not condone discrimination in any way: Please DM us more details including your full name, email and phone number so our team can look into this further.
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@bethanyhallam
Hi Bethany, we'd like to take a closer look at this. Please send us a DM with the email address linked to your Airbnb account, and we'll take it from there.
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@xQc
Hello, thank you for contacting us. We're here to help. Please send us the email address linked to the Airbnb account via DM so that we can take a closer look at this for you.
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@Jasonwalls92
Hi Jason, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here: . Please DM us with further details, such as the listing link associated with this reservation, and we'll be able to take a closer look to assist.
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@nilanda
While only one overnight stay will be offered, “geok jeong ma” (“don’t worry” in Korean)—fans will have another opportunity to visit the IN THE SOOP BTS home another way soon.
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@bunnyqueen24
We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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@wandileubuntu
Hello, we saw your tweet! Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: . Please meet us via DM with the email address associated with the Airbnb profile, and we'll follow up. Thank you.
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@ashleyfryer
Hi Ashley, could you please DM us more details about the reservation so we can follow up with you? Thank you.
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@_lowKEEKS
Hi there! Fans can request to book this stay beginning Tuesday, February 8 at 10 a.m. PT at .
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We've activated our Disaster Response Program to help those impacted by the earthquake in CDMX find free temporary accommodations. 1/2
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@malenatudi
Hi Malena, we are here to help and would like to take a closer look at your concern. Could you please DM us the email address associated with your Airbnb account? We’ll await your response to follow up. Thank you.
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@MannyMua733
Hi Manny, we're so sorry to hear about this and we'd like to help. Can you please send us a DM with the reservation code? We'll have a member of our team follow up right away. Thank you.
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@MannyMua733
Hi Manny, we're truly sorry to hear this and we'd like to get a team to assist you right away. Please DM us the email address associated with your account. We're standing by to help.
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@FredTJoseph
Hi Frederick. We'd like to follow up and assist. Can you DM us the name, email and phone number so we can locate your account? Thanks.
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@REALIcePoseidon
Hi, we're here to help. Please DM us the reservation code and more information on the situation. We're standing by.
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@Kartoon_1911
We're so sorry to hear about this, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, . Could you also provide us with more details regarding your experience via DM? We'd like a closer look.
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We have activated our host community to open their homes for $0 for those evacuating the Tubbs & Atlas Fires in CA:
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@bohblesku
Hi Kimberly, we saw your tweet. Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: . Please send us a DM with the email address connected to your account so our team can follow up. Thank you.
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@RogerEntner
We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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@ImTheQ
Glad we could help Amanda, and we hope you have a great trip in your new listing. We appreciate you bringing the other listing to our attention, and we have suspended it per our Covid Content Policy:
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We have expanded & extended the disaster program for
#HurricaneHarvey
. Hosts open their homes for $0 to evacuees.
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We have activated our host community to open their homes for $0 for those evacuating the Woolsey & Hill Fires in CA
#WoolseyFire
#HillFire
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@farrisj
Hi there, allow us to check this for you. Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, . Can you please DM us with your email address associated with your Airbnb account? Thanks.
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@MiaJovonna
Hi there, we take reports like this very seriously. If you need assistance from our team, please send us a DM with more information.
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@lacedupjay
We're so sorry to hear about this, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, . Please do not hesitate to contact us via DM if there is anything we can assist you with.
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@ErikaCoaches
Hello Erika, thank you bringing this to our attention. Please send us the email connected to the Airbnb account via a DM, and we’ll follow up.
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@malenatudi
Thank you for bringing this to our attention, Malena. Should you need any further assistance, please do not hesitate to reach out to us. We're here to help.
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@troyesivan
Hi Troye, we're here to help. Can you please DM us your email or reservation code and our team will follow up with you right away.
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Airbnb has activated our host community to open their homes for $0 for those who have been evacuated from their homes as a result of Hurricane Florence.
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@mcisero24
Hi there, we're so sorry to hear this, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, . We'd like to follow up on this, could you please send us a DM providing additional information? Thank you.
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@mp_roberts
Thanks for your feedback, Mike - we think this is a h*ckin' good idea. 13/10 will pass to our product team for further consideration 🐶
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@GeorgeNootFound
Hi George, we saw your tweet and if you require assistance, please send us a DM, and we will follow up from there, thanks.
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@rivera
Hi Matt, thank you for bringing this to our attention. We understand the gravity of the situation and would like to look into this for you. Could you DM us the email address associated with the Airbnb account? Thank you.
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@MaryNumair
Apologies for the delay in getting back to you, Mary. Please can you DM us more information? We will follow up with you immediately. Thank you.
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@EmpressAloeVera
Hi Alavia, we'd like to look into this urgently. Will you please send us a DM with the full name, email address, and phone number as it appears on your account? We'll be standing by.
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@TomBalawejder
Hi Tom, thank you for contacting us. We can confirm we are waiving all guest and host fees on all bookings in Ukraine at this time. Thank you.
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Airbnb has activated our Open Homes program, hosts throughout Florida, Alabama and Georgia can offer their homes for $0 for those impacted by Hurricane Michael.
More info:
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@featuringJANE
Hello, thank you for contacting us. We would like to follow up on your case. For privacy and security reasons, please send us the email linked to your Airbnb account via DM. We await your response.
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@PicturesFoIder
This looks similar to a tweet from a few days ago that is clearly about a restaurant. There’s no evidence this was from an Airbnb Host. In any case, Hosts on Airbnb cannot request undisclosed fees, like tips. For more on this policy, visit:
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@DeniseBSassone
Hello there, we can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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@textfiles
Oh okay then, Jason. No further actions required at our end for now. We're here if you have more questions. We're just a tweet/DM away!
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Thank you for reporting the issues with the site. Our team is aware and working toward a fix. Thanks for bearing with us in the meantime!
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@danielaacallee
Hi, we'd like to take a closer look at the situation. Could you please DM us with your email as registered on your Airbnb account and also provide us with a brief description of the issues that you are facing?
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@pablolarasanz
Hi there, we'd like to take a closer look at this. Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, . Can you DM us your full name, email address and phone number as they appear on your profile? Thank you.
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Our Open Homes Program is active for those needing free temp housing in Las Vegas following last night's horrific shootings. (1/2)
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@numeroun0_
Hi there, could you send us a DM with the email address associated with your Airbnb account along with more information about your concern? We want to follow-up right away.
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@beaniejooni
Hi there, we take this seriously, and would like to understand this to better assist you. Please share more information with us, along with the email address associated with your Airbnb account via DM for our team to follow up. Thank you.
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@textfiles
Hi Jason, we'd like to follow up on this. Can you DM us the email address associated with your colleague's account? Thank you.
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@gstvosancho
Hi Gustavo, Airbnb does not condone discrimination in any way. Please DM your email address so we can follow up. Please see our policy here:
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We’re experiencing some unexpected technical issues with the website and our developers are working to resolve it. Thank you for your patience and stay tuned for an update.
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@blockchainchick
Hi Heidi. We would like to have our team follow up on this for you. Can you DM us with your email address, please, so that we can take a look at your account?
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We are actively working on a solution for check-ins after April 14. Please look out next week for updates on our resource pages . Until then, we advise you to hold off taking any action on your current bookings.
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@farrisj
We apologize for the delay. Our goal is to ensure that you are supported with your concerns. Please pop us a DM with your email address, so we can follow up directly. Thank you.
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@SheaCoulee
Hi Shea, thank you for bringing this to our attention. We would like to take a closer look at this. Could you please DM us with the email address associated with your Airbnb account? Thank you.
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#HurricaneMatthew
evacuees in FL, GA and SC can find FREE emergency shelter through our Disaster Response Tool:
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@jazmin_sus
Hi there, we'd like to follow up with you. Please DM us the full name, email address and phone number connected to your Airbnb account including any additional details. We're standing by.
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We encourage our Tallahassee-area hosts to open their homes for $0 to those affected by
#HurricaneIrma
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We have activated our disaster response tool for those effected by fires in Chile. Book free urgent accommodations:
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The wellbeing of our community is our priority. We encourage you to visit our help center for updates on how COVID-19 may affect travel and learn more about our cancellation policies:
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We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2
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In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020
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@ninapalesabonde
We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time
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@Tyler929394
Hi, we would like to take a closer look. Please send us a DM with the email address associated with your account, and we'll follow up. Thank you.
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@MsIbegbuna
Hi Ruth, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, Can you please DM us your email address and we will have a dedicated team follow up? Thank you.
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@RifeTechnology
Hi Matthew, we'd like to gather more details and take a closer look at this. Please could you send us a DM with the email address linked to your Airbnb account? Thank you.
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Our Disaster Response Tool has been activated for those affected by the earthquake in Italy.
#terremoto
1/2
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@crehage
Hi Christoph, we can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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We’re experiencing some unexpected issues with the website. Our developers are already working to fix the problem. Stay tuned for an update.
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@N_bennett1
The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention so we could take action.
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@calcamonia
We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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For those impacted by
#HurricaneDorian
in Florida, Georgia, South Carolina, North Carolina, and Alabama, our Open Homes Program offers free temporary housing through September 16:
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@eshatianna
We are sorry to hear of this situation. Discrimination has no place on the Airbnb platform. Note that this host has already been permanently removed from the Airbnb platform. If you require assistance finding alternative accommodation, please send us a DM and we can support you.
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@alisonaglitter
Hi Alison, Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: . Please send us a DM with the email address linked to your account so our team can follow up. Thank you.
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We have expanded & extended the disaster program for
#HurricaneIrma
to include all of Northwest Florida 1/2
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Open Homes has been activated to help those impacted by the
#CampFire
. $0 listings are available and we encourage hosts to list their space and help those in need. More info:
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@danielaacallee
Hello, we've received your DM and responded to it. We will continue to assist and follow up with you there. Thank you.
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@LanaParrilla
Hi Lana. We would like to have our team follow up on this for you. Can you DM us with your email address, please, so that we can take a look at your account?
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We are heartbroken by the tragic events near Las Ramblas. Our thoughts are with the people of Barcelona, the victims and their families. 1/3
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We urge hosts in Panama City Beach, Pensacola, Destin, and Tallahassee to open their homes for evacuees 2/2
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@Chefstrobel
Hi, there. Thank you for reaching out to us. Please send us a DM with the email address linked to your Airbnb account, so we can assist right away.
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@qcapital2020
We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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@foxytaughtyou
We'd like to reiterate our willingness to help. Please send us the email address linked to your Airbnb account via DM so that our team can follow up. Thank you.
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