Activision Support
@ATVIAssist
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Gamers: Official support is available through where we offer a wider range of help options. Continue to follow us here to get the latest support information regarding game updates, general tips, trending issues & server outages.
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We're actively investigating an issue with long wait times in the server queue for
#WARZONE
. Stay tuned for updates.
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We're actively investigating an issue where some players are unable to connect to Modern Warfare. Stay tuned for updates.
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We are continuing to investigate the issue related to the huge volume of new players connecting to Modern Warfare. Players that are in game should be able to continue playing without interruption. We will continue to provide updates as quickly as we can.
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We're actively investigating an issue where some players are experiencing extended wait times while matchmaking in lobbies. Stay tuned for updates.
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We are aware of connectivity issues with Call of Duty titles and are working on a solution now, we appreciate your patience.
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We're actively investigating an issue for
#ModernWarfare
where some players on Xbox are seeing a larger than expected download size for today's update. Stay tuned for updates
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We're actively investigating an issue where some players are experiencing an error 8192 connecting to
#ModernWarfare
. Stay tuned for updates.
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We're aware some players are experiencing long wait times in the server queue for
#WARZONE
. Stay tuned for updates.
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We are working with Xbox to address the issue some Xbox One players have had accessing the UDT Classic Ghost Bundle. Pre-purchase orders involving this bundle on Xbox One will be honored. We apologize for the inconvenience. We will provide further update as soon as we can.
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We’ve rolled out a fix to resolve an issue with connections and long wait times while matchmaking in
#ModernWarfare
and
#Warzone
lobbies and will continue to monitor. Thank you for your patience.
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We are aware of connectivity issues with WWII and are working on a solution now, we appreciate your patience.
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We’re actively investigating issues preventing players from connecting to online services in multiple Call of Duty titles. Stay tuned for updates.
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We're performing server fixes & will be restarting Call of Duty services to improve the quality of connection. Sorry for the inconvenience
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We're actively investigating an issue where some players are unable to connect to online services. Thanks for your continued patience. Stay tuned for updates.
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We're actively investigating an issue where some players are unable to access the UDT Classic Ghost Bundle in game. Stay tuned for updates.
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We are applying minor fixes to our servers & performing restarts. You may notice brief connectivity issues. These will be resolved shortly
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Hey Xbox players If you’re trying to get in the beta and are receiving a “you’re too early” message we’re currently working to resolve this. We’ll let you know when it’s fixed.
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We're actively investigating an issue where some players are unable to connect online services. Stay tuned for updates.
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Thanks for playing the Black Ops 4 Multiplayer Beta! We recommend not deleting the Beta – the file will be updated in September for the Blackout Beta.
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We're actively investigating an issue where some players are experiencing crashes after the update in
#ModernWarfare
and
#Warzone
. Stay tuned for updates.
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Our upcoming 4/28 update includes a required download for PS4 and Xbox One players who own Modern Warfare.
Once you install the update, select a mode in game to launch an install menu. Download Data Pack 1 from this menu. Once complete, please quit and restart the game.
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Vault Edition owners: Your Battle Pass and Tier Skips will be delivered in game when
#MWII
Season 01 launches November 16th.
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We’re currently working on a fix for the Battle Pass appearing inactive for some players. Battle Pass progression and rewards are still working as intended. We’ll provide another update once we’ve resolved the issue.
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We're still investigating an issue where some players are unable to access the UDT Classic Ghost Bundle in game. Thanks for your continued patience
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As an update to an earlier announcement, the COD Points live date has been shifted to November 21. As a digital edition owner, your bonus of 1,100 CP will be awarded at that time. Thank you for your patience.
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We're aware that players are experiencing issues getting into matches, we're currently working to resolve, stay tuned for updates.
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We're aware of the trouble connecting to WWII on PS4 and working on getting this resolved. Thank you for your patience.
#CODWWII
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Update, Call of Duty Mobile. We’re experiencing an incredibly high-volume of traffic currently. We’re working to resolve as quickly as possible. Thank you for your patience
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Reports of 10 Free Tier Skips not appearing for some players. We're working on a fix for this. Please check here and
@InfinityWard
for updates
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If you think you may be at risk, please check out these helpful step-by-step tips to safeguard your account .
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We've received reports that some players are experiencing an 8224 error trying to connect to CallofDuty: Advanced Warfare. Stay tuned for updates
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PS4 players: If you experienced controller disconnects while playing Black Ops Cold War, be sure to update your PS4’s system software to 8.01 to resolve. More details here:
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We're actively investigating an issue where some players are unable to login to
#ModernWarfare
and
#Warzone
. Stay tuned for updates.
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Connectivity across Call of Duty titles has been restored. Thanks for your patience. See you online
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We resolved an issue in
#ModernWarfare
affecting private matches and matchmaking. Thank you for your patience, and please reach out to us if you’re still experiencing this issue.
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We resolved an issue that was affecting logins and Tier Progression. If you were affected, restart the game to fix.
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Hey Xbox players, the “you’re too early” has been resolved. Please let us know if you are still experiencing the issue.
Enjoy the Beta.
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We’re working to fix an issue where some players are not receiving the Pumpkin Punisher blueprint after collecting all 16 rewards. All players who complete the collection during the event will receive the blueprint. Thank you for your patience.
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To make sure you’re playing the next-gen version of
#BlackOpsColdWar
on PS5:
1. Highlight the game tile on the Dashboard
2. Scroll down and highlight “Play”
3. Select the 3 dots and open the menu
4. Select “PS5 | Full | Call of Duty: Black Ops Cold War”
5. Launch and enjoy!
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We're actively investigating an issue that occurs when activating XP Tokens and when purchasing the Battle Pass in
#ModernWarfare
and
#Warzone
. Thank you for your continued patience
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Experiencing issues with Matchmaking on the Infinite Warfare Beta? We're aware and looking into it, Stay tuned for updates!
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On Monday, 1/14, at 1:30 AM PT, we’ll be performing maintenance on Call of Duty servers across all platforms. Maintenance is expected to last approximately 15 minutes, during which time players may experience disconnections and matchmaking issues.
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We're still working on a fix for the 10 Free Tier Skips not appearing for some players. Thanks for your continued patience
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An issue with the R1 Shadowhunter weapon appearing earlier than planned in Warzone and Black Ops Cold War has been resolved.
Refunds are planned for players who purchased the bundle while it was live in the Store, and the bundle and in-game challenge will return at a later date.
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Online services have been restored for Black Ops Cold War, Warzone, and Modern Warfare. We appreciate your patience.
We are actively investigating connectivity issues for Black Ops Cold War, Warzone, and Modern Warfare. Please stay tuned for updates.
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PlayStation players, be aware that many of you are now able to pre-load Modern Warfare/Warzone Season 5 content on PS4 in preparation for its release on August 4th!
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Servers have recovered for all CoD titles, please let us know if you are still having issues connecting.
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We are actively investigating connectivity issues for Black Ops Cold War, Warzone, and Modern Warfare. Please stay tuned for updates.
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We are aware of an issue with loot inventory not displaying properly, and are actively working on a fix, stand by for updates.
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We're aware of an issue with battle passes not appearing for some players and the issue is resolved. Rebooting should fix. Hit us up if you’re still experiencing this issue
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We're working to resolve the issues from earlier this morning, stay tuned for updates
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Gamers: Moving forward, official support will only be available through where we offer a wider range of help options. Continue to follow us here to get the latest support information regarding game updates, general tips, trending issues & server outages.
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We are aware of players having issues connecting to Call of Duty Mobile. We are investigating and working on a fix, stay tuned for updates.
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We’ll begin rolling out Beta tokens for PS4 retail pre-orders over the next several hours. Check your inbox, and then head to for steps to redeem your token
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
We're actively investigating an issue where some players are unable to connect to online services. Thanks for your continued patience. Stay tuned for updates.
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We’re working to resolve an issue where players are unable to change their Activision IDs/Display Names online. Stay tuned for updates.
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We're aware of connectivity issues with COD Titles on Xbox One, and working to restore as soon as possible.
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Xbox One players: The issue with publishing the Blackout Beta that prevented new players from downloading and returning players from re-downloading the beta is beginning to resolve, stand by for updates and check here for more info.
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Some players are currently experiencing connectivity issues across multiple Call of Duty titles. We’re actively working to resolve ASAP.
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Xbox One players: An issue was identified with publishing the Blackout Beta that prevents new players from downloading and returning players from re-downloading the beta. Microsoft is actively working to restore access to eligible players. We’ll keep you posted on any updates.
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
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We're actively investigating an issue where some players in LATAM are experiencing connectivity issues with Modern Warfare and Warzone servers. We’ve implemented some fixes and are continuing to monitor and implement more to provide a better experience for players in the region.
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Issues logging in to Call of Duty: Mobile have been resolved. Thank you for your patience. Get back into the fight! Please let us know if you continue to experience any issues
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We're actively investigating an issue where some players are receiving an error when trying to link their Twitch account. Stay tuned for updates.
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Online services have been restored for Black Ops Cold War. We appreciate your patience.
We are actively investigating connectivity issues for Black Ops Cold War. Please stay tuned for updates.
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We are currently experiencing connectivity issues for these titles: Call of Duty: Black Ops III,Call of Duty: WWII,Call of Duty: Modern Warfare Remastered,Call of Duty: Infinite Warfare. Please stay tuned for updates.
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We're aware of reports where players were not receiving XP or progression in Modern Warfare. This issue has been resolved.
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Online services have been restored for Black Ops Cold War, Warzone, and Modern Warfare. We appreciate your patience.
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue
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We're aware that some players are having trouble redeeming their XB1 BO3 beta tokens, the teams are working on this now.
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Log in to Vanguard or Warzone before 2/22/22 to instantly unlock the free Forbidden Sacrifice Bundle + 10 Tier Skips. Includes the Legendary Mountain Man skin for Operator Daniel, 2 Weapon Blueprints, and more! No need to claim anything!
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We are actively investigating connectivity issues for Black Ops Cold War. Please stay tuned for updates.
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Need to free up hard drive space on your console? You can delete Modern Warfare content you may no longer wish to use. Check out this article for more info:
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
We're actively investigating an issue where some players are unable to login to
#ModernWarfare
and
#Warzone
. Stay tuned for updates.
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We’ve resolved an issue in Warzone that resulted in infinite tactical items becoming available to some players at the start of the match. Thank you for your reporting and your patience while we worked to resolve this.
#warzone
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We're actively investigating an issue with MW2 Campaign Remastered where some PC players are receiving an Out of Memory error. Stay tuned for updates
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
We're actively investigating an issue where some players are unable to connect to
#ModernWarfare
and
#Warzone
. Stay tuned for updates.
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We're actively investigating an issue where some players are unable to connect to
#ModernWarfare
and
#Warzone
. Stay tuned for updates.
615
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We are currently experiencing connectivity issues for these titles: Call of Duty: Black Ops III,Call of Duty: WWII, Please stay tuned for updates.
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
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Just a heads up: Black Ops 4 Beta codes for PS4 have been emailed, but you can get yours at
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We’ve updated our account management portal: Update your linked accounts at
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We're still investigating an issue where some players are receiving an error when trying to link their Twitch account. Thanks for your continued patience
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
We've received reports that some players are experiencing an 8224 error trying to connect to CallofDuty: Advanced Warfare. Stay tuned for updates
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We're aware of the issues with the Call of Duty Redemption site being down and are working to get this resolved. Stay tuned for updates.
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We're currently experiencing connectivity issues. This incident is under investigation.
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We're aware of Warzone-specific issues with the NecroKing bundle when using the default Barrel on the "Ice Drake" Blueprint. Currently, attaching the 16.5" Ultralight Barrel fixes this issue.
The bundle will be temporarily removed from the Warzone Store while this is addressed.
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Beginning Sept. 7, Windows 7 will no longer be supported in
#Warzone
,
#ModernWarfare
&
#BlackOpsColdWar
. For more info, please visit
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“PS4 Blackout players: We’ve begun sending out beta codes for your PS4 friends who haven’t made it to the party. Codes will be sent throughout the day via email. Give them to your friends and get the squad together!”
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We're working to resolve issues causing PC crashes for Call of Duty: Modern Warfare. You can help expedite the process by providing more detailed information. If you’d like to help, please fill out this form:
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Update: Refunds were issued to players who purchased the R1 Shadowhunter bundle while live in the store.
For details regarding challenge progression, please visit:
Thank you for your patience, please reach out again if you're still encountering issues.
An issue with the R1 Shadowhunter weapon appearing earlier than planned in Warzone and Black Ops Cold War has been resolved.
Refunds are planned for players who purchased the bundle while it was live in the Store, and the bundle and in-game challenge will return at a later date.
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Thank you for your patience, this issue is resolved. Please reach out to us again if you're still experiencing this issue.
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Are you getting a message saying you don’t own or are missing content? Be sure to check out our article for installing and playing Modern Warfare.
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Need to get your hard drive storage ready for Black Ops: Cold War and Warzone updates? Check out these helpful tips on how you can uninstall content from your game options:
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