Common thought in the hospitality industry is that if you sell more rooms, you will make more money. Agnes L. DeFranco shares that a revenue variance analysis is the best way to navigate how to determine a price of a room and manage your revenue.

Hospitality maintenance employees are the go-to professionals to keep the property in top shape. Prove you know how to maintain the physical property and can perform regular preventative maintenance with the Certified Maintenance Employee certification. (.

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In a recent @Forbes feature, hospitality veteran and member of our Educational Certification Advisory Council Anneliesse Cooper shares her journey in the hospitality world as well as her insights on leadership and how to empower women in the industry.

Perhaps the oldest misconception in food service management is that food cost is directly related to profitability. Take a look at the first in our series as we breakdown the model to help you find your menu sweet spot with the Power of Menu Engineering.

We always love seeing our trainings and certifications out in the wild! Big congratulations to these two and everyone who has recently earned a certification 🌟 . Share with us in the replies a photo of you or someone you know celebrating their recent dedication to excellence!

It's #BackToSchool season, and it's important to prep your future hospitality workers with the right materials. We've developed print and digital textbooks, programs, and more for students who are interested in modern hospitality careers.

Kitchen cooks with the highest standards focus on preparing food, ensuring safe and sanitary conditions, and putting the highest quality food on each plate. Prove your skills and commitment to these standards with the Certified Kitchen certification at

We understand the importance of ensuring the safety and security of both your guests and staff. That's why we created our specialized De-Escalation and Active Threat Response training program for the hospitality industry. (

Our Certified Guestroom Attendant (CGA) #certification recognizes your exceptional cleaning skills and response to guests' needs while upholding the highest standards of cleanliness throughout the property. Learn more about this by visiting #CGA.

Safety is a major concern for guests and general security officer training is no longer sufficient to support the unique challenges lodging properties face. Our updated training helps to provide effective #security training. Enroll now at #safety

#ICYMI: our newest blog highlighting how a labor rate variance formula can showcase the best ways to analyze your labor cost to ensure your operation - and its people - run smoothly is available at #laborratevariance #laborcost

Unlock the potential of exceptional hospitality with the Certified Front Desk Representative (CFDR) certification and gain a general foundational skillset to excel in guest interaction, problem solving, and teamwork. Learn more at

Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your #hospitality career. Find the perfect hospitality training, #education, and professional certification resources at #certification

Our Certified #Hospitality Manager Learning Suite provides management-level skills training for hospitality employees. With support for lodging managers to help build successful teams, our program will help set you apart in the #hospitalityindustry. (.

#ICYMI: learn how there are a wide variety of different adjustments you can make to your menu to enhance optimal profitability with the last in our "Menu Engineering" blog series at

Breakfast attendants offer guest a fresh start of the day through a warm welcome and exceptional food and beverage service. Get those skills recognized with the Certified Breakfast Attendant (CBA) certification now with our online program at

With our newest blog by Agnes DeFranco, CHAE, CHIA, CAHTA, CHE, Professor and Conrad N. Hilton Distinguished Chair, AHLEI Author, you can better understand labor cost in order to keep an operation running smoothly. (.

The one elephant in the room for those in the hospitality industry is labor, the highest cost item in the business because it IS a people business. A good way to analyze labor costs is through a labor rate variance formula.

Our Guest Service Gold® training program leads to the acclaimed Certified Guest Service Professional (CGSP®) designation. Recommended in every workplace, develop the guest service skills critical in the hospitality industry at

Registration closes for our upcoming Certified Hospitality Trainer (CHT) in-person workshop in Redondo Beach, CA is closing on July 5! Recognize your training expertise and validate your ability to develop leaders by learning more and registering at