Salesforce Ben
@SalesforceBen
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Looking to grow your #Salesforce career? We are the leading site for professionals to learn about features, news & certifications.
London, England
Joined August 2012
Has Salesforce quietly begun enforcing stricter rules around the AppExchange? What looks like a technical policy shift is raising bigger questions about security and competition in the AI era. Tom talks through why the standoff with Fivetran matters. https://t.co/fYkLfdKqmE
salesforceben.com
Find out what is behind Salesforce’s stricter AppExchange enforcement, and what it means for software companies and customers.
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The Salesforce Certified Administrator Exam was recently updated, introducing a new ‘Agentforce AI’ section to the entry-level cert. Tim analyzes Salesforce's decision, questioning what implications this may have on the cert. https://t.co/XAA9lvtZcU
salesforceben.com
Salesforce have added an Agentforce AI section to their Certified Administrator exam. Is this the right decision?
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AI works best when people trust it – and trust comes from good UX. Learn how transparent, in-context design can help you use AI with confidence, not hesitation. Ishrat Bhatti shares examples of thoughtful UX in Einstein for Service and Agentforce. https://t.co/ApEZTwDpq0
salesforceben.com
Learn how thoughtful UX builds trust in AI. Learn from real examples and find out how transparent design drives confidence and adoption.
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Rushing to bring AI into Salesforce at the first sight of a problem will get you nowhere. A solution will bring no value without identifiable pain points. Parul sets out a simple three-point structure to help business analysts bring clarity to problems. https://t.co/qoalL90boQ
salesforceben.com
Learn how to decode pain points and define problem statements that ensure your Salesforce and AI solutions create real value.
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Thinking about the Salesforce Certified Platform Administrator cert? It’s the baseline credential for Salesforce professionals and the exam content has just been updated to include more Agentforce. Christine updated our bumper guide. https://t.co/ziMDy9Xjyj
salesforceben.com
CertificationTips on how to pass the Salesforce Administrator Certification exam, including key topics, resources and where to find mock practice questions
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Following disappointing quarterly financial results, Oracle’s shares have dropped by 10% this week. Is an AI bubble forming? Henry Martin takes a closer look at the situation. https://t.co/ntx0KjCpKx
#Salesforce
salesforceben.com
Oracle shares dropped 10% this week following disappointing results in its quarterly financial results. Are we nearing an AI bubble burst?
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Multinational IT giant TCS has announced plans to acquire long-standing Salesforce consulting partner Coastal Cloud in a $700M deal as it pushes forward with its AI goals. Sasha explores what this acquisition means and how this partnership is growing. https://t.co/O747uL5D84
salesforceben.com
Coastal Cloud, a Salesforce summit partner and consulting firm, is set to be acquired by Tata Consultancy Services (TCS).
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Doing nothing about the quality of your data means accepting preventable revenue loss. And for nonprofits, this can have a significant impact. Alessio Ilari explains how NPSP’s standard model can help mitigate the costs and improve data governance. https://t.co/IznUKmeDad
salesforceben.com
Find out how nonprofits can stop the drain on revenue by implementing these best practices for their Salesforce data.
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AI isn’t reinventing Salesforce governance, but shining a brighter light on the gaps already there as Einstein speeds up how data is accessed and used. Jeremy Carmona explains how most admins already have the foundations in place. https://t.co/Bk0Se8g0G2
salesforceben.com
Discover how AI in Salesforce is really just data governance with higher stakes and why you can’t just ‘turn on Einstein’ without solid controls.
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Spring ‘26 preview orgs are live! Explore exciting new Salesforce features, from Flow Builder customization to a dedicated Salesforce Shield app. Tim Combridge shares what’s new – and what’s still hidden – before it hits production. https://t.co/O2SuybAQyl
#Salesforce
salesforceben.com
Explore Salesforce Spring ’26 preview orgs with new Flow features, Shield app, and more before the official release.
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Regarded as the “most significant expansion” of the Salesforce Platform for partners ever, ISVs can now access Agentforce 360 to buld agentic apps. Henry Martin takes a look at this game-changing step from the mothership. https://t.co/OC1RoIbbaq
#Salesforce
salesforceben.com
ISVs can now embed Agentforce 360 as the foundation for their agentic applications in a significant expansion of the Salesforce Platform.
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No Salesforce user could have anticipated the number of social engineering attacks we’ve seen this year. To mitigate this, it’s time to look at a new approach to securing your org. Peter and Tim break down key facts and best practices. https://t.co/DgGtkRdyPU
salesforceben.com
Let's leave social engineering attacks in 2025. Learn how to fix your technical debt and secure your org with these best practices.
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Salesforce’s ‘Agentforce or bust’ approach has given them mixed results this year, but the company’s Q3 report has done a lot of heavy lifting in the skepticism department. Sasha explains why, at least for Salesforce, there’s now no other choice. https://t.co/TCz2Lo5HBs
salesforceben.com
The growth of Agentforce tells a story of Salesforce’s evolution from a cloud company to something more. Find out more about the shift to AI.
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Turn Salesforce chaos into clarity! Join our webinar with Salesforce Ben to see how to make unstructured data actionable and boost decision-making. https://t.co/nCFF6MO4Lu
#Salesforce
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Flow is increasingly central to Salesforce automation, but it’s not immune to going wrong. That’s why Flow Approval Processes are necessary for debugging and troubleshooting within your org. Discover best practices in Andreea Doroftei’s guide. https://t.co/afqmgHQEkY
salesforceben.com
Read our guide to Flow Approval Processes in Salesforce Flow Builder, with best practices for debugging and error handling.
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Shortly after OpenAI CEO Sam Altman criticized Slack as creating “fake work”, the AI company has taken on Denise Dresser, Slack’s now former CEO and Salesforce veteran. Tom explores whether the new hire signals a change of tack for OpenAI. https://t.co/FaKXgqevSh
salesforceben.com
Discover why OpenAI's hiring of former Slack CEO Denise Dresser as its new CRO is a vital move in the face of mounting pressure.
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Salesforce execs seem unified in their approach to the question of Agentforce hallucinations: but actually the result of conflicting or disorganized data. Henry Martin investigates just how big of a problem Agentforce hallucinations really are. https://t.co/W6yOPVdb9o
salesforceben.com
When AI – including Salesforce’s own suite, Agentforce – goes wrong, is it due to the inevitability of hallucinations or bad data?
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Complete AI helps with account enrichment, hierarchy management, data cleanup, and sales intel to power more intelligent Salesforce workflows. Timo takes a look at Traction Complete’s AI tool, Complete AI. https://t.co/qYxwAuXx3Y
salesforceben.com
Discover an AI tool that cleans, validates, and enriches data, delivers smarter automations, and provides insights for Salesforce teams.
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The ‘Salesforce CTA’ badge is highly respected, and rightfully so given the rigorous commitment required to achieve it. But it is not the only way to become a leading architect. Deepak gives six tips for architects to build trust and get recognition. https://t.co/PkwWHzHbI8
salesforceben.com
Being a Salesforce Certified Technical Architect is prestigious, but it’s not the only way to build credibility. Discover six other ways.
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What if the tools to defend against today’s most advanced threats were already built into your Salesforce platform? Join our webinar to strengthen your security, prevent breaches, and protect sensitive data with Salesforce's built-in features. https://t.co/1O8jjcuxcs
salesforceben.registration.goldcast.io
In today’s AI-first world, threats to your data are more sophisticated than ever, making it more important than ever to implement advanced protections aligned with your organization’s specific...
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