One bad receptionist or messy process = instant PR problem. One bad experience spreads to 10, then 30+. That’s thousands in lost revenue. Every customer touchpoint is marketing—don’t let incompetence cost you.
1
0
1
Replies
@robertsyslojr Spot on about touchpoint ripple. NPS drops 20 points from one bad interaction, hitting revenue hard. Dropped a message in your Dms. Did you happen to see it in your message requests?
0
0
0
Ambition gets you started. But to last, you need business skills—admin, finances, systems. I stumbled my first 3 years learning this the hard way. If you’re starting out, don’t just create—learn how to run the business too.
0
0
2