As an impact-led business and B-Corp, sharing the progress of our impact is important to us. Our latest Impact Report is out now - and we're thrilled to report it is our best year yet! * B Impact score ⬆️ * Client NPS ⬆️ * Employee satisfaction ⬆️ More: https://t.co/3BQIhdPkjx

Just how do we offer 24/7 community management services? Well, it starts with hiring great people in all kinds of different time zones. Here’s our Canadian contingent Buzz and Travis K. catching up recently in Toronto.

(3/4) #SWARMConf Takeaways from Lauren Piro @Quiip & Olena Lima - Managing risk: Don't make assumptions, write down a process - Plan for every possible scenario - Understand people's social context - We need clear rules, code of conduct #community #communitymanager @swarmconf

Our thanks to founding #swarmconf supporter @Quiip for helping us bring this gathering to life across a decade. That's some serious commitment to the power of community 💙 #cmgr

'Trust needs to be at the core [of games communities]. Not engagement, not reward.' @kindofsquishy - #swarmconf

Are your community members making their way up the commitment curve? - @kindofsquishy #swarmconf

The feedback loop of gaming communities according to @kindofsquishy - Identity, trust, engagement, reward #swarmconf

If you don't think you're quite across defamation risk, the @au_cmgr Defamation Training course is highly recommended https://t.co/GuS2ARLYNE #swarmconf

It's not too late to join #swarmconf & benefit from our week of keynotes, masterclasses, workshops & more. Register now & gain access to the full conference on-demand for the next 3 months. Use it for professional development at your own pace https://t.co/1zQMDU3FNZ #cmgr

Is your community team trained to identify these three CRITICAL risks on social media? @lauren_piro from @Quiip talks risk identification at #swarmconf

First up on our final day of #swarmconf is @greenwellys, beaming in from London to explain why it's time to embrace marketing in community building & why community has piqued the interest of marketers right now https://t.co/1zQMDU3FNZ #cmgr

Up next, it's the moment you've been waiting for! @au_cmgr legal bunyip @paulgordon leads our annual #swarmconf legal masterclass. Refresh your knowledge risk and regulatory issues in your online communities - stay safe & smart! https://t.co/1zQMDTM4Wr #cmgr

Shift handover notes are important - celebrate the good as well as the negative - Kelly Staples #swamconf

'Take time to talk through talk about and laugh about what happened' - Kelly Staples from the ABC on how to ensure self-care and resilience in the moderation team #swarmconf

Fantastic session at #swarmconf from Kelly Staples at @abcnews on how they have adapted their online moderation systems and practices to integrate First Nations perspectives and protocols to walk together in an impactful way.

Spending the day immersed in #swarmconf sessions on moderation, emotional labour and more. Learnt so much already this week with my colleague Miffy #petsofswarm. Pets are a core part of one's external support network for managing emotional labour right?

(1/5) #SWARMConf Day 4: Operations & Metrics Key takeaways from today: - Collect data and feedback to avoid assumptions. - In possible, be transparent and share your strategy with your community. After all, you are co-creating with them. #community #communitymanager @swarmconf

Rich Millington on measuring community impact - 'Survey members on attitudes / NPS when they join, so you can measure impact later' @RichMillington #swarmconf #cmgr

Rich Millington - 'Communities change attitudes' #swarmconf

Rich Millington - 'You should be spending 20% of your budget on quantifying the community's value' #swarmconf