"Gov. Josh Shapiro...ordered every state agency to adopt a strict timeline for issuing permits, and created a single office for businesses and individuals to apply. Then came the hard ball. He added a program called PAyback that requires the state to refund application fees if it…
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Are you telling me incentives matter?
"The Dept of Environmental Protection...has reduced its backlog for new permits by 41%....Car salesmen, pharmacists, and real-estate brokers are getting licenses in less than half the time it used to take. The threat of revenue loss was…
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@profmarlowe
Where I live they went a stage further. You only pay anything if the licence is granted. And the office must actively deny it or it is issued, automatically, 7 days after filing. But then it is a foreign country where they do things differently.
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@profmarlowe
Some folks had been saying…
The “run government like a business” narrative has always been fallacious from a financial standpoint but it’s VERY salient from a customer service standpoint
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