CyberAGI article from @GARP_Risk connects cyber resilience to business impact and governance. @theGenAICEO describes the shift from reactive tools to proactive reasoning systems. Read the full article: https://t.co/CxrtYBeGPF #Cybersecurity #RiskManagement #Khoros

Does your team have instant access to customer insights, or do they have to hunt through emails, Slack messages, and spreadsheets? CKM centralizes profiles, interaction history, and feedback, enabling teams to respond faster and maintain consistent experiences.

Still treating customer data like a filing cabinet instead of a strategic asset? Time to change that. What's your biggest challenge with customer knowledge management? Let us know. 👇

The bottom line: In a customer-driven world, brands must ANTICIPATE evolving needs, not just react to them. CKM centralizes knowledge in your CRM, enabling every team to deliver better experiences. = Better CX. Stronger relationships. Smarter decisions.

Reason #3: Data-Driven Decisions Customer insights inform decisions at EVERY level: ↳ Product development gets real feature requests ↳ Marketing creates more targeted campaigns ↳ Leadership makes smarter strategic moves Example: Customers keep requesting a feature? CKM routes

Reason #2: Self-Service Options 81% of consumers want MORE self-service options. (Source: CXM Today) A customer knowledge base enables: ↳ FAQs ↳ User guides ↳ Video tutorials ↳ Peer-to-peer discussions Fewer tickets. Lower wait times. Happier teams AND customers.

Reason #1: Personalized Experiences 71% of customers EXPECT personalized interactions. (Source: McKinsey) CKM gives your teams instant access to: ↳ Customer history ↳ Preferences ↳ Previous issues No more "let me pull up your account" delays. Just seamless, personalized

What does CKM actually collect? ☑ Customer profiles: Demographic details and behavioral data ☑ Interaction history: Previous touchpoints across sales, support, and service channels ☑ Feedback: Direct input through surveys, reviews, and support interactions

The formula is simple: Knowledge Management + Customer Relationship Management = Customer Knowledge Management You combine storing/sharing business information with building stronger customer relationships. The result? Every team has the insights they need to serve customers

First, what IS Customer Knowledge Management? CKM leverages customer data and insights to: → Improve service delivery → Drive product innovation → Enable personalization → Elevate the overall brand experience It's not just collecting data. It's making it work for you.

76% of customers become frustrated when brands fail to personalize their interactions. Yet most brands are sitting on customer data goldmines they're not using. 🧵Here's why Customer Knowledge Management (CKM) is the game-changer your business needs.

#KhorosCommunities helps turn those conversations into shared, reusable knowledge. Request a demo:

You don’t have a “data problem.” You have web data, ticket data, survey data, CRM data. The real gap is turning that into customer knowledge: connected patterns that every team can act on. Customer knowledge management connects profiles, history, and feedback, allowing teams to

#KhorosCommunities helps you put the community in that central role and turn it into a real support asset. Ready to do that in your org? Request a demo: https://t.co/6Fv2cyDweR #CustomerSupport #CX #CommunityManagement

Most omnichannel support strategies still hide answers in different places. When your support community becomes the central source of truth, every channel can rely on the same content and conversations. Customers get consistent information, agents repeat themselves less, and you

Ready to build your customer support community with #Khoros? Request a demo:

A strong customer support community begins with the right foundations: a clear audience, purpose, goals, features, platform, guidelines, and engagement cadence. Once those are in place, Khoros Communities helps you turn the plan into a support channel that reduces costs,

Done well, a customer support community: ☑ Reduces the volume of tickets that reach your agents. ☑ Improves satisfaction with faster, self-service resolutions. ☑ Surfaces ongoing feedback you can use to refine products and support. Which step is the biggest gap for your team

4. Keep it safe and active. Implement clear community guidelines so conversations stay respectful and focused on problem-solving. Set a consistent engagement cadence with helpful content, moderation, and regular participation from your team.

3. Design the experience. Choose features that support customer service: discussion forums, knowledge bases, and clear paths to live support when needed. Then, select a platform with ticket integration, real-time analytics, and moderation tools.