A9: Change is the only constant for us as it is the only way we learn and grow. #custserv

The @TTChelps is of no use if the TTC does not improve its efficiency. A train just came at Finch and was announced as being out of service. Why bother?

$AITX Thanks to all that are this ride with us. SARA, starting to fulfill its potential. Hopefully the first of many if our sales funnel is even remotely on target. Our award winning Agentic AI for the win! . MIAGD!

This week we're off. But get ready for a lively discussion next week on the 28th (the 2nd and 4th Tuesdays of each month) for the customer service #custserv #cx chat on X. @GregOrtbach and me (@MarshaCollier) will see you then! The topic will be announced the Monday prior!

I just happened to check and #custserv is back. Is it back or am I tweeting through another distopian nightmare?

Thanks Greg and will do Marsha. This pic is from last year. #custserv

“The unions take thousands of dollars from teachers’ paychecks and then lie about what they do with that money. They’re pushing the most radical left-wing agenda and using your money to do it.” — TFA CEO @RyanWalters_

I am sorry to do this but I have to get do a training ride for the Ride to Conquer Cancer this weekend. May you all have a great rest of the week and have a great week! https://t.co/GzJIh8Vd9o #custserv

A3: Our phone recording does not say, "Your call is important to us"? We would rather answer the phone or get back to them as soon as we can. #custserv

A1: My number one annoyance as a customer is battling to get to customer service in human form. #custserv

Hello to everyone on #custserv! Wayne here in balmy Toronto.

Private equity is driving real impact on Main Street. AIC President & CEO Will Dunham highlights how investment helps founders scale from local favorites to national brands like Van Leeuwen Ice Cream and Little Sesame Hummus—creating jobs in all 435 districts across 50 states.

And so it begins with excuses for poor player management and game plan. #bluejays https://t.co/qFFmDrLGiE

The @BlueJays are going to have another middling season thanks to Schneider , Atkins and Shapiro!

Have a fantastic rest of the week everyone! And remember that this is coming... #CustServ

A10: As a customer, nothing beats being remembered when I interact with a CSR of a company again. But not like below. #CustServ

A8: If you have a client who you know is going through a tough time, call or email them. Find out how they are doing and see where you can help me then just help them.#CustServ

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To all on #custserv tonight I say...

RIP Gene Hackman. You were told that you were the actor least likely to succeed but your record as an actor shows that you were one of the best actors ever. Your body of work was diverse but always great!

I have to leave #custserv. Have a good and safe week everyone!

A7: one reason: Sometimes a solution requires a human. #custserv

A6: People are more likely to use self-service now than they were 3 yrs ago because that is the norm. If you want to speak to a human you need one of these... #custserv

Amen and Awomen to this from the unique @MarshaCollier #custserv

A2) Let's face facts. Customer service is nowhere it needs to be. Profits rule and customers suffer the frustration of simply bad customer service! Online service, FAQs are good but are part of a package that should include human interaction where needed. #custserv