Your customers need you to be where they are. Long gone are the days when that just meant a clerk assisted shoppers in a brick-and-mortar retail store, or an agent attentively listened to and...

Infrastructure on this level will need robust changes that incorporate emerging technologies during design and construction, or much of the construction will only hamper our major cities and hubs.

Security companies need to be unified in their response, says Microsoft.

Predicting how companies will be using their office space in the coming year is challenging. ZDNet picked experts' best guesses.

Innovation is necessary in the digital wallet space to pioneer the movement to change the outdated fee models for the simple act of money exchange.

David Gewirtz takes out his crystal ball and tries to look forward into 2021. It can't be any worse than 2020, can it? Gewirtz gives us a framework to think about our new normal as it morphs into our...

The question for many CIOs is what they will do with their new-found authority - and whether they can hold on to it.

While 2020 was the year that companies had to get up to speed with digital, what will 2021 hold? Our global editors take a swing at the coming 12 months.