Remember when Voi's West Mids e-scooter contract was mysteriously paused earlier this year but no one knew exactly why?
The Dispatch can reveal that Voi withheld information from Transport for West Midlands about a key fault on its fleet.
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The Dispatch has discovered that during 2022, some West Midlands e-scooter users had reported to Voi that the steering column — the long neck of the scooter which the handlebars sit on top of — had snapped in half mid-ride.
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@TransportForWM
found out in January after the issue had been resolved. But the problem had first arisen months earlier.
Sources say
@andy4wm
was "furious".
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