Brian Chesky
@bchesky
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Airbnb is providing free housing to refugees and anyone not allowed in the US. Stayed tuned for more, contact me if urgent need for housing
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Starting today, Airbnb will begin housing 20,000 Afghan refugees globally for free.
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Today, we’re announcing that Airbnb employees can live and work anywhere.
Our design for working at Airbnb has 5 key features:
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1. Airbnb and are working with our Hosts to house up to 100,000 refugees fleeing from Ukraine, for free
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Airbnb Hosts have earned $150 billion since we started.
It began when my roommate Joe and I couldn't pay our rent. We inflated 3 air mattresses and created an Airbed & Breakfast.
Sometimes when you solve your own problem, you're onto something bigger...
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Today, we’re introducing the biggest change to Airbnb in a decade
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Our Q1 results are in:
102M nights booked
$1.5B revenue (70% Y/Y)
$(19)M net loss
$229M Adjusted EBITDA
$1.2B free cash flow
2 years ago, our business dropped 80%, our IPO was put on hold, and some didn’t think we’d make it at all.
Here’s how we turned Airbnb around:
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1. Starting today, I'm living on Airbnb. I’ll be staying in a different town or city every couple weeks
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We have canceled all Airbnb reservations in DC for Inauguration week.
Guests will be issued a full refund and hosts will still be paid in full for these canceled bookings.
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Here are your top suggestions
1. Lower cleaning fees
2. Better search & filters
3. Verified listings
4. Better customer service
5. Guest loyalty program
6. Total price with taxes
7. Better review system
8. Lower prices
Working on all of this. More upgrades coming this summer
What else can we improve about Airbnb? We will prioritize your top suggestions
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People are booking Airbnbs in Ukraine they don’t intend to stay in just to help Hosts
Yesterday I shared an idea to support Ukraine by booking rooms for rent on AirBNB. 24 hours later, 100's of people are booking AirBnBs in Ukraine as a way to send immediate monetary assistance to people in hard-hit areas. The messages in response from the hosts are so moving
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Airbnb will provide housing for 100,000 COVID-19 responders around the world.
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I’ve heard you loud and clear—you feel like prices aren’t transparent and checkout tasks are a pain. That’s why we’re making 4 changes:
1. Starting next month, you’ll be able to see the total price you're paying up front.
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On your first day of Y Combinator, you get the gray shirt. When you exit (our IPO was one year ago today), you get the black shirt.
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Sam Altman and Greg Brockman have my full support. I’m saddened by what’s transpired. They, and the rest of the OpenAI team, deserve better
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This moment feels similar to late 2008 when we started Airbnb
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"You’ve got to start with the customer experience and work back to the technology — not the other way around. I’ve probably made this mistake more than anybody, and I’ve got the scar tissue to prove it."
-Steve Jobs
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No matter who you are, where you're from, who you love, or who you worship, you deserve to belong
#weaccept
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2.7M guests from Airbnb decided that countries in Africa, El Salvador, and Haiti were beautiful enough to visit. When we embrace the world, we see its beauty.
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Verified Wifi:
Yes, finally... We’ve made it really easy for Hosts to verify their wifi speed. Now, when you book an Airbnb, you can be sure it has good wifi.
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From Harlem to London, Cape Town to Delhi, meeting our Airbnb hosts remind me of why we exist.
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Sam Altman is one of the best founders of his generation and has made an immense contribution to our industry
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It feels like we were in a nightclub and the lights just turned on
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On this day 15 years ago, Airbnb launched. It was actually our third launch; nobody noticed the first two
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We have great people leaving Airbnb, and I think other companies will love them as much as I do. If you are hiring, reach out to me at brian.chesky
@airbnb
.com and our team will connect you.
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In 48 hours, 61,406 nights have been booked in Ukraine. That's $1.9M going to Hosts in need
Such a cool idea from our community. Thank you
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You told us what you don’t like about Airbnb. Here are the 50 things we’re doing about it...
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While we will be paying for these stays, we could not do this without the generosity of our Hosts.
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We funded Airbnb by selling these
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Not allowing countries or refugees into America is not right, and we must stand with those who are affected.
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During our darkest days this year, I would remind myself of a saying my dad would tell me growing up:
“Things are never as good as they seem or as bad as they seem.”
I still tell myself this.
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2. You can move anywhere in the country, like from San Francisco to Nashville, and your compensation won't change
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Companies will be at a significant disadvantage if they limit their talent pool to a commuting radius around their offices. The best people live everywhere
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India is transformative. I look forward to working with
@narendramodi
to share India's magic with our community around the world.
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I’m thinking of acquiring Blockbuster and bringing it back as a streaming service
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6 months ago, we set a goal to house 20,000 Afghan refugees. Today, we surpassed that goal
This crisis isn't over, so we're gonna double our goal and house 40,000 Afghan refugees
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We created a blueprint of the Airbnb experience and used it to improve our service end-to-end
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1,300 Airbnb hosts have offered their homes for free to California fire evacuees. 300 have been housed so far.
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I'm proud of Sam and Greg. Over the past 36 hours, they've faced tremendous pressure and responded with grace and love - always thinking about their team
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Here is a public directory of employees leaving Airbnb who are now available.
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Got 4,000 suggestions. Here are the top 6:
1 - Crypto payments (top suggestion)
2 - Clear pricing displays
3 - Guest loyalty program
4 - Updated cleaning fees
5 - More long-term stays & discounts
6 - Better customer service
Already working on most, will look into others now!
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3. You have the flexibility to live and work in 170 countries for up to 90 days a year in each location
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Two decades ago, Silicon Valley startups popularized open floor plans and on-site perks.
Today’s startups have embraced flexibility and remote work. I think this will become the predominant way companies work 10 years from now
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I hope this inspires other business leaders to do the same. There’s no time to waste.
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The displacement and resettlement of Afghan refugees in the US and elsewhere is one of the biggest humanitarian crises of our time. We feel a responsibility to step up.
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The right solution should combine the efficiency of Zoom with the meaningful human connection that happens when people come together.
Our design attempts to combine the best of both worlds
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In 2009, we raised $615,000 at a $3M post-money valuation
If you're raising money, don't get discouraged
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If you’re willing to host a refugee family, reach out and I’ll connect you with the right people here to make it happen!
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Thursday morning we bought a 30 second Super Bowl spot. Thursday night we made the film - people in it were Airbnb employees.
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Why did we come up with this design?
The world has become more flexible. Our business wouldn’t have recovered as quickly from the pandemic if it hadn’t been for millions of people working from Airbnbs
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But there’s a tension.
The most meaningful connections happen in person. Zoom is great for maintaining relationships, but it's not the best way to deepen them. And some creative work is best done in the same room
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We also had the most productive two-year period in our company’s history—all while working remotely
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To make this happen, we are working closely with , NGOs, and partners orgs on the ground to support the most pressing needs.
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Airbnb is committing $5 million over the next three years to help address homelessness in San Francsico.
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Payments has been critical to Airbnb’s success.
We’ve processed $336 billion in 63 currencies on our platform since 2013.
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You’ve described checking into an Airbnb as the moment of truth—when you find out if the home you booked meets your expectations. Too often, it doesn’t.
We’re changing that tomorrow.
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Barring people from entering our country because of where they're from was wrong the first time around - still wrong...
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On Dec 25 of last year, I asked on Twitter what we should launch in 2017. One of the most popular requests was making group travel easier. We listened, and today we launched split payments for groups of up to 16. Keep the feedback coming!
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What else can we improve about Airbnb? We will prioritize your top suggestions
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1. You can work from home or the office—whatever works best for you
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An update on our progress... Hosts have housed 10,742 Afghans so far
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We're giving away $10,000,000 to create the craziest places on earth — 100 people will get $100k each
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4. We’ll meet up regularly for team gatherings. Most employees will connect in person every quarter for about a week at a time (some more frequently)
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Home Alone house, now on Airbnb.
get ready to celebrate the holidays on the most boring street in the united states of america... because the timeless house where the home alone story began is officially bookable on airbnb. 🎄
filthy animals can request to book on december 7 at 1pm CT.
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Open doors brings all of US together. Closing doors further divides US. Let's all find ways to connect people, not separate them.
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5. To pull this off, we'll operate off of a multi-year roadmap with two major product releases a year, which will keep us working in a highly coordinated way
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In 2008 we were raising $150,000 at a $1.5M valuation. Here's the response. Think of this next time you're rejected.
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“All children are artists. The problem is how to remain an artist once one grows up.” - Pablo Picasso
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Lots of important companies were started during down cycles. Your conviction will be tested. Those that survive will be stronger
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Airbed & Breakfast launched, for the third time, twelve years ago today. We launched three times before anyone noticed.
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Starting today, my home is now on Airbnb (yes, this is my actual home and I’ll be there when guests are here)
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“The role of the designer is that of a very good thoughtful host anticipating the needs of their guests.” – Charles Eames
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So happy you’re back
i love openai, and everything i’ve done over the past few days has been in service of keeping this team and its mission together. when i decided to join msft on sun evening, it was clear that was the best path for me and the team. with the new board and w satya’s support, i’m…
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Airbnb is committed to succeeding in China, and we now have a Chinese name, 爱彼迎 (Aibiying), which means "to welcome each other with love."
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Obv this is not exactly like 2008. But I remember when we started, it felt like we somehow missed the moment… but there’s always the next moment if what you’re building is important enough
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Ripping children from their parents’ arms is cruel. This policy must end.
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If you launch and no one notices, launch again. We launched 3 times.
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So much of getting through a crisis is thinking you will get through a crisis. And if you are in a position of leadership, your own psychology becomes the psychology of your team.
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