UPDATE: The ASB Mobile app and other online banking services are now back up and running as normal. If you're still experiencing login issues, we recommend trying again in a few minutes. Our teams will continue to monitor closely.

We’re sorry for the inconvenience and thanks for your patience.

We’re aware some customers are having issues accessing the ASB Mobile app and other online banking services. Our teams are working to resolve the issue as quickly as possible. Credit and debit card payments are not affected.

UPDATE: We have restored all services following the global tech outage on Friday evening. Thanks for your patience, and we apologise for any inconvenience.

Be cautious of any websites claiming to offer a fix that requires payment or contact/personal information. (2/2)

UPDATE: Scammers often take advantage of events like this global tech outage, so stay alert. For official updates and support please visit CrowdStrike’s website: https://t.co/tMQ4RXWe3p and ASB’s official website and social media pages. (1/2)

Our team is working to resolve this ASAP. Our Contact Centre is currently experiencing longer than usual wait times. Please delay calling if possible and thank you for your ongoing patience. (2/2)

UPDATE: Our ASB mobile app, FastNet Classic and FastNet Business are now back up and running following last night’s global tech issues. Some customers’ transactions made yesterday evening or overnight may not be showing in their accounts yet. (1/2)

Unfortunately our other systems are still being impacted by the global tech issue and our team is continuing to work with the impacted supplier to resolve this. This is our final update for tonight and our social team will provide an update in the morning. (2/2)

UPDATE: FastNet Classic and the ASB Mobile app are now back up and running with some limited functionality. Credit, debit and EFTPOS cards are working as normal. (1/2)

UPDATE: Credit, debit and EFTPOS cards are now working. Our team is working hard to restore other services (FastNet Classic, ASB Mobile app, FastNet Business) as soon as possible. More details to follow. ^CJ

UPDATE: Our services remain impacted by this issue. We will update you as soon as possible.

This is an issue with a third party supplier to ASB impacting companies worldwide and we are working closely with them to restore service. Thanks for your patience, and we’ll provide an update as soon as possible. (2/2)

Our apologies, FastNet Classic, FastNet Business, and the ASB mobile app are temporarily unavailable. Some credit and debit card payments are also impacted, causing them to decline in-store and online. (1/2)

Hi Mike, upon checking on FastNet Business and the app, it seems that this is down at the moment. Our team is looking into this as a priority, thanks ^AW

Our phone services are now fully restored. Our apologies to everyone for the inconvenience!

Our apologies, we are experiencing issues with our phone systems at the moment. Our tech team are working on this urgently and we will update you here. FastNet Classic and ASB mobile are still working. Thanks for your patience, and we apologise again for any inconvenience.

Update: we have restored phone lines to limited services. Our team are still working on the situation. Please continue using FastNet Classic and ASB mobile channels which are working fine. We'll provide you with further updates. Our apologies to everyone for the inconvenience !

Our apologies, we are experiencing issues with our phone systems at the moment. Our tech team are working on this urgently and we will continue to update you here. FastNet Classic and ASB mobile are both still working. Thanks for your patience, we apologise for any inconvenience.

💛 Our thoughts are with everyone affected by Cyclone Gabrielle. To support people in regions devastated by the cyclone, we’re donating $2 million to the @NZRedCross New Zealand Disaster Fund. If you’re able to help, please also consider donating here: https://t.co/xSavtMKTOn