Massimo Danieli
@AndyCapp
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cocktail guru & tagliatella evangelist
ÜT: 51.397249,-0.506941
Joined January 2007
I'm considering full-time Team Lead/Manger positions in UK and North Europe . SUPPORT MANAGEMENT – 10 yrs . TECHNICAL SUPPORT – 12 yrs
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My best piece of advice if you're looking for a job in UK ? Avoid recruiters and agencies as the plague and trust internal recruiters ONLY…
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My best piece of advice if your looking for a job in UK ? Avoid recruiters and agencies as the plague and trust internal recruiters ONLY. …
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Leadership is the capacity to translate vision into reality
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
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It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everyt…
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The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is…
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The longer you wait, the harder it is to produce outstanding customer service.
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Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
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Hurray! I have one of the top 5% most viewed @LinkedIn profiles for 2012. http://t.co/he7vS9db
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The first law of success is concentration—to bend all the energies to one point, and to go directly to that point, looking neither to the r…
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You don’t lead by hitting people over the head; that’s assault, not leadership.
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My responsibility is getting all my players playing for the name on the front of the jersey, not the one on the back.
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The greatest customer service challenges also offer the greatest opportunities to delight the customer
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F5 Introduces the Industry's Fastest Firewall http://t.co/CScBl2SH
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Just labeling something as 'poor performance' won't help you nor the organization. As a lead you must help your people to become the best …
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When you try hard and fail, do not try harder. Try different
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