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@accessbank_help Hello good day, I’m Owei Bountain with account number 0696444668. Someone sent me 10k yesterday from Fidelity bank, the account of the sender was debited with successful transaction details but my account is yet to be credited till now. Kindly assist.

Please remember that Access Bank will NEVER ask you to send your PIN, OTP, internet banking codes, full card number, or any personal banking details. Please do not share these details with anyone.^Mazi

Also delete your account number here for security reasons. ^Mazi

You will be prompted to input the duration of the account statement, your email and after that, select generate. Your account statement will be forwarded to the email address provided.^Orfi.

Please remember that Access Bank will NEVER ask you to send your PIN, OTP, internet banking codes, full card number, or any personal banking details. Please do not share these details with anyone.^Mazi

This fee is remitted to the CBN. While the SMS alert fee is in relation to the volume of transactions made on your account. ^Mazi

After a successful login, Select Menu tab on the options listed below, tap on the Account option drop down, select the generate statement option, click and select start and end date, enter the email address you want it sent, then tap generate. ^Ayubs

Also, you are charged N35 from your 4th withdrawal on another bank's ATM terminal. ^Tonia (2/2)

would remain the same for the Electronic Money Transfer Levy. 2/2 ^Ayubs

@OlamideAdekeye Hello OlamideAdekeye, we are sorry to learn about this. Please share details of this transaction as a DM and we will have this addressed. ^Mazi

@Usman_Warabe Dear Usman_Warabe,we're sorry about this experience. Your complaint is being attended to and feedback will be communicated. ^MEME

@unilaghappen Hello unilaghappen Kindly check your DM. ^Okhai

@unilaghappen Okay unilaghappen, we will review and provide feedback via DM. Please hang in there.

@unilaghappen Hi unilaghappen, we respond to every message we receive, kindly exercise some patience we will get to you. ^Ayubs

@unilaghappen We apologize for the wait time unilaghappen, we assure you of resolution within the time frame given. ^Ayubs

@Amaonyeanaeze9 Amaonyeanaeze9, we are deeply sorry about this. Let's have your account number and transaction details via DM so we can help. ^Dre

@Chiezaddy Hello @awt__gallery, we have replied your dm, Apologies for the inconvenice caused. ^TODAH

@IreneJ01208357 Hi Irene_ We are sorry for the failed WEB transaction, we will review and provide feedback within 3 to 5 business days. (Excluding weekends and public holidays).Please bear with us.^Gbenny

@fiercenation01 We are sorry to learn about this @fiercenation01 Please assist with your account number and transaction details to enable us treat. ^Eljay