Over the last 24 hours, we’ve received significant feedback (from critical to supportive) about how we enforced our Hacked Materials Policy yesterday. After reflecting on this feedback, we have decided to make changes to the policy and how we enforce it.
The account of
@realDonaldTrump
has been permanently suspended from Twitter due to the risk of further violence. We've also published our policy enforcement analysis - you can read more about our decision here:
No one person at Twitter is responsible for our policies or enforcement actions. We are a team with different points of view and we stand behind our people and our decisions to protect the health of the public conversation on our platform.
#OneTeam
When the government issues surveillance requests for people using Twitter, we believe the public has a right to know.
Transparency matters and protecting civil liberties matters — that’s why we just filed an appeal of this decision. ⬇️
So, what’s changing?
1. We will no longer remove hacked content unless it is directly shared by hackers or those acting in concert with them
2. We will label Tweets to provide context instead of blocking links from being shared on Twitter
No no no. Jack never made or overruled any of these decisions. We enforce our rules objectively and consistently, not based on the personal views of any executive, including our CEO.
Yesterday we took action against a number of accounts that we believe have violated our policies by creating new accounts after being suspended. This is a part of the work we're doing every day to improve Twitter.
You should be confident that the follower numbers presented across Twitter are meaningful and accurate. We’re introducing a change to follower counts as part of our work to make Twitter a more trusted service for public conversation.
We believe that labeling Tweets and empowering people to assess content for themselves better serves the public interest and public conversation. The Hacked Material Policy is being updated to reflect these new enforcement capabilities.
1. Apart from the technical elements outlined by
@jack
here, this is fundamentally about openly exploring the fullest and most participatory vision of our Twitter. In 2020, we will be using our voice to more prominently support and foster the values of a free and open internet.
Twitter is funding a small independent team of up to five open source architects, engineers, and designers to develop an open and decentralized standard for social media. The goal is for Twitter to ultimately be a client of this standard. 🧵
@WillOremus
we are working through the details now and we will provide more details on the final definition and a few well defined exceptions (like voter registration efforts) on 11/15. we're getting many helpful questions/suggestions since
@jack
's thread!
Thank you Prime Minister
@JacindaArdern
for the great conversation today. I look forward to continuing to work with you on critical technology and safety issues as part of Twitter’s ongoing commitment to the
#ChristchurchCall
@WillOremus
hi - here's our current definition:
1/ Ads that refer to an election or a candidate, or
2/ Ads that advocate for or against legislative issues of national importance (such as: climate change, healthcare, immigration, national security, taxes)
🙏Thank you
@jack
for creating
@twitter
, for aligning us around our purpose of serving the public conversation, for leading us with integrity and for so much more!
#ThankYouJack
Yesterday it was an honor to meet with Prime Minister
@narendramodi
and today I'm blessed to spend time with my grandmother. My trip to India is complete! Can't wait for my next visit...
#IncredibleIndia
I’m grateful for everyone who has provided feedback and insights over the past day. Content moderation is incredibly difficult, especially in the critical context of an election. We are trying to act responsibly & quickly to prevent harms, but we’re still learning along the way.
The United States just filed its brief in the major constitutional challenge to the Affordable Care Act that will be argued next term. The government says the entire ACA is invalid but leaves room for the court to leave in place certain provisions that don't harm the plaintiffs.
Why the changes? We want to address the concerns that there could be many unintended consequences to journalists, whistleblowers and others in ways that are contrary to Twitter’s purpose of serving the public conversation.
Today, we’re sharing the full details of Twitter's new political ads policy. I encourage you to read through it for the full detail, but I wanted to share some of the thinking that went into its creation. This new policy goes into effect on 11/22.
Twitter exists to serve the public conversation, enabling important discussions around the world to occur. Favoring one specific ideology or belief goes against everything we stand for.
A whirlwind 48 hours in India - valuable life lessons from the exuberant and wise
@DalaiLama
, visiting the grand palaces of Jaipur and the unbelievable Taj Mahal.
To ensure journalists on the front lines of the COVID-19 pandemic are being supported, Twitter is donating $1 million to be evenly distributed between
@pressfreedom
and the
@IWMF
.
@kayvz
@Twitter
To say you will be missed does not come close. Thank you for being a great partner, friend and leader over the years. You pushed our teams to be better, faster, stronger with so much heart and we are so grateful. 🙏🏾❤️
We put the Hacked Materials Policy in place back in 2018 to discourage and mitigate harms associated with hacks and unauthorized exposure of private information. We tried to find the right balance between people’s privacy and the right of free expression, but we can do better.
Saving my "everything I learned from
@Jack
" thread for another day...but for now, I'm just so grateful to have worked together for so long. I know we all serve the public conversation, but it was amazing to do it with you! ❤️💙❤️
All the other Twitter Rules will still apply to the posting of or linking to hacked materials, such as our rules against posting private information, synthetic and manipulated media, and non-consensual nudity.
We’ve recently added new product capabilities, such as labels to provide people with additional context. We are no longer limited to Tweet removal as an enforcement action.
Still reflecting on
@jack
's inspiring generosity and leadership. Especially during times like this, I feel very grateful to work with such an amazing leader and compassionate human.
#LoveWhereYouWork
I’m moving $1B of my Square equity (~28% of my wealth) to
#startsmall
LLC to fund global COVID-19 relief. After we disarm this pandemic, the focus will shift to girl’s health and education, and UBI. It will operate transparently, all flows tracked here:
@RajivMessage
@annavetticad
@jack
@TwitterIndia
@amritat
@Twitter
I'm very sorry for this. It's not relective of our views. We took a private photo with a gift just given to us - we should have been more thoughtful. Twitter strives to be an impartial platform for all. We failed to do that here & we must do better to serve our customers in India
⚡️New Transparency Report! Key takeaways:
👉 50%➕of Tweets actioned for abuse are proactively surfaced by tech, rather than people reporting to us
👉 105% ⬆️in accounts locked/suspended for rule violations
👉67% ⬆️in global legal demands, originating from 49 different countries
I've worked at Twitter for 6.5 years, side by side with
@delbius
, and here's what I know: Del is a remarkable human who cares passionately about people. The team she has built at Twitter reflects that spirit.
🙌🏽 At 22,
@TheAmandaGorman
is the youngest inaugural poet ever in the United States. She is joining a small group of poets who have been recruited to help mark a presidential inauguration, among them Robert Frost & Maya Angelou.
@kbs_ramachandra
@annavetticad
@jack
@TwitterIndia
@amritat
I'm very sorry for this. It's not relective of our views. We took a private photo with a gift just given to us - we should have been more thoughtful. Twitter strives to be an impartial platform for all. We failed to do that here & we must do better to serve our customers in India
Pleased to welcome two senior women leaders to our incredible Public
@Policy
team.
@MoniqueMeche
will oversee our public policy, government, & philanthropy efforts worldwide. Monique is a deeply respected global leader in our industry — we’re excited she’s chosen to join us.
We refreshed Twitter's rules so they are easier to understand and to make clearer what's not acceptable on Twitter and why. From 2500 words to under 600! Take a look and let us know what you think...
Our rules exist to help keep people safe and ensure they can participate freely in the public conversation. As Twitter has evolved, so have our rules, but over time they'd become confusing, disorganized, and sometimes unnecessarily long.
We’ve made the decision to stop all political advertising on Twitter globally. We believe political message reach should be earned, not bought. Why? A few reasons…🧵
i'm shocked by the lack of respect in this opening statement. even if he's angry, i would expect a show of judicial temperament. this sounds like a political attack.
dr. ford was respectful at every moment.
Congratulations to
@paraga
! I've loved working with you on so many important projects over the years and am excited for this next chapter (and your beard game -- didn't anyone tell you it's a job requirement?! 😂)
Deep gratitude for
@jack
and our entire team, and so much excitement for the future. Here’s the note I sent to the company. Thank you all for your trust and support 💙
Imagine the worst thing that ever happened to you as a CHILD through no fault of your own. Now imagine having to be questioned about it in front of the entire country by a criminal prosecutor.
Healthy conversations on Twitter is our most important goal. We've been working to improve Twitter's ability to proactively detect and enforce our rules to help reduce the burden on people using Twitter. Here's an update on our progress and what's in the works:
We want to build critical policies in public. After significant input from the public, civil society and academia worldwide, we’ve launched a new rule today to address synthetic and manipulated media on Twitter. More below 👇
We enforce our rules without political bias. We are committed to continuing these efforts to make Twitter better and everyone should expect continued visible impact of our work.
Del works tirelessly to make Twitter a safe and trusted space. She knows how to tackle the challenging issues facing Twitter in the safety space and has pushed us every step of the way to get better. Anyone who says differently is wrong.
Twitter has a critical role to play in protecting the integrity of the election conversation, and we encourage candidates, campaigns, news outlets & voters to use Twitter respectfully and to recognize our collective responsibility to the electorate...
After a six year battle, we're disappointed by the result but twice as committed to the fight.
Transparency matters. Protecting civil liberties matters. Especially now. We feel a responsibility to take these stands and we will continue to do so.
Transparency is a key principle in our mission to serve the public conversation. It's vital the public sees the demands we receive & how we work to strike a balance between local law, supporting people's ability to Tweet, & protecting people from harm.
Please explain the rationale for closing outdoor playgrounds? Esp since you are still allowing indoor activities.
We cannot continue on this path for our children. They are suffering so much.
Listening to
@chrissyteigen
talk about how amazing her mother is and I'm thinking of my remarkable mom
@ramanigadde
. Love the ❤️ and candor of this conversation!
#AskChrissy
We talk endlessly about protecting children and families in this country. That makes
#PaidLeave
a no brainer. It’s good for kids and families and essential for equality and a stable economy. What exactly are we waiting for?
Our wonderful neighbors went all out for a safe and socially distant Halloween for the kids - candy delivery via zip line, catapult and tubes. It was 🙌🏽 and just what we all needed. 🙏🏽❤️
Friends and health care workers in SF - we have some boxes of these N95 masks from the fires in Sonoma last year. Can you use these to protect against COVID-19? Happy to donate them to a hospital if so.
Almost missed this ground breaking study about the cause of SIDS - 37% of sudden unexpected infant deaths a year in the U.S. The possibility to identify SIDS risk infants & create new interventions is everything.
1/ I announced this afternoon at
#WSJTechLive
that we’ve been working on a policy to address synthetic and manipulated media on Twitter. In the coming weeks, we plan to open up a public feedback period to get your thoughts.
Excited to join the board of
@GuardantHealth
! I'm inspired by their mission to dramatically improve cancer care & help even more patients across all stages of cancer, including through early detection. It's a vitally important effort that impacts so many.
We're expanding our labelling of state-affiliated media accounts to now label state media links shared on Twitter. This builds on our work over the last few years to label and not amplify state-affiliated media on Twitter.
Sometimes conversations can get intense in the moment. We’ve been experimenting with different solutions & today we are rolling out prompts that encourage people to pause and reconsider a potentially harmful or offensive reply before they hit send.