@Vancity How reliable are your systems? They seem to go down for no reason every few months. It's concerning how unreliable the mobile and online banking system is.

@Jrarchford1984 @Jrarchford1984 Hi John, we understand your concerns and can assure you we are doing everything we can to remedy the situation. We'll be sure to keep everyone posted on the situation. Feel free to send us a DM if you need immediate assistance. WP

@Vancity Is it still shut down?

@Ellielo67862380 @Ellielo67862380 Hello Ellie, we are still experiencing a temporary outage. We'll be sure to keep everyone posted on the situation. Please feel free to send us a DM if you need immediate assistance! We appreciate your patience. WP

@Vancity I need to make payments today. When will this be back up and running?.

@TanakaTylet @TanakaTylet We are working to restore service as soon as possible. You can contact our Member Services Centre directly at 604-877-7000 to have payments processed. Alternatively, you can get assistance at any branch. Hours and locations are listed here:

@Vancity Brooo this actually so annoying right now, I need to accept an e transfer

@Croak68550771 @Croak68550771 Hey there, we currently do not have an estimated timeline for resolution and I'm sorry this issue has impacted you in accepting an e-Transfer. I can assure you our teams are working on restoring service as soon as possible. Thanks for your patience. -GV

@Vancity I need to report a lost debit card but have no way of reaching anyone. What should I do to make sure my account doesn't get compromised while the system is down?

@jasminelukuku @jasminelukuku Hey Jasmine, I understand how concerning this situation may be with a lost card. You can call our lost/stolen debit card line at 604-877-7005 and that should connect you to a representative a bit quicker. Please send us a DM if you have any other questions. -GV

@Vancity Can you provide some kind of letter that I can use when the CRA makes me pay interest on my late instalment payment? (In future, will make a point of paying a day early...)

@erikarathje @erikarathje Hi Erika, we appreciate you reaching out to us. Please send us a DM and we'll see how we can help with this! -GV

@Vancity This happens so often with Vancity. Your web team is the worst! This doesn’t happen with other banks. Might be time for a change.

@tphutch @tphutch Hey Terry, we apologize for this inconvenience and can certainly understand why you are frustrated. Please send us a PM if you have any further questions. - BS

@Vancity Awesome. So I can't get paid today. What happens to etransfers in progress? I get charged .90 every time I make an etransfer as well as a monthly fee AND overage charges for more than alloted transactions... tell me why I should remain a customer?

@akastes @akastes Sorry we missed your tweet yesterday. Payroll received by direct deposit was not impacted. Only online banking services were disrupted. If you get paid by e-Transfer & are experiencing any issues with your pay or online banking today, please DM us & we can support. -FJ

@Vancity Still?!?!

@ynaffit79 @ynaffit79 Hi Tiffany, unfortunately we do not have an estimated time for a fix. Please know we are working hard to get this resolved ASAP! Sorry if you have been negatively impacted by this outage. -FF

@Vancity You should contact @adaptechgroup . They can help you with your systems. Located right in Yaletown.

@Vancity Glad I checked. Thought I was messing up.