KNOWN ISSUE FIX - General Access release the fix for issues related to installation via the Internet Explorer 11 browser. Please visit our Knowledge Base article for full technical details and to access the download:

Our team is focused on resolving support tickets today. If you have a ticket in place, please rest assured that it will be addressed as quickly as possible. We thank you for your patience and look forward to serving you. Contact our Support Team:

What do you want to know?.

We continue to hear good reports on GA releases for all versions highlighted in our Knowledge Base article. Throughout this incident you, our customers, have been amazing. Thank you for your feedback, patience, and partnership over the last few days.

We continue to hear good reports on General Access releases for all versions highlighted in our Knowledge Base article. Please continue to let us know if you encounter any challenges as you work through the process for your organization.

We have heard reports from end-users about a “Windows Defender SmartScreen” pop-up during the installation of the Pulse Secure components. The Knowledge Base article has additional details to help you communicate what they should do:

We have recently moved the download links for the General Access releases to our Download Portal to improve the experience for you. We hope this change makes it easier and faster for you to access the files you need to work through your process.

We continue to hear good reports on the releases for versions 9.1R8.4 and 9.1 R11.4, and only minor challenges with 9.1 R9.2. Common challenges will continue to be highlighted in our KB article. Please let us know if you encounter any challenges.

Did you know? Creating a pre-login page for your end-users informing them on how to run the BAT script is a great way to avoid calls to your support desk. You can also find other helpful tips on the Pulse Secure Community:

We continue to hear from customers where the recent fixes have restored service to users. Our KB article shares the latest technical updates and our Support Team is here to help with questions as you actively work through the process for your organization:

So far, we are pleased to hear from customers that the General Access releases for Pulse Connect Secure 9.1R8.4, 9.1R9.2, and 9.1R10.2 deployments are working properly. Continue to access the Knowledge Base article for the latest technical updates.

AVAILABLE NOW: General Access releases for Pulse Connect Secure versions 9.1R8.4, 9.1R9.2, and 9.1R10.2. You can access all files and information you need in the Knowledge Base article. If you have any questions, please reach out to our support team.

Our support teams are here to help you. We know many weren't able to speak with a Support Engineer as quickly as you would have liked and we appreciate your patience. Please continue to rely on the KB article as well as your assigned support resource.

UPDATE: We've been working all day to improve the experience of the Uninstall process. A new version of the BAT script is now available in the Knowledge Base article. For additional support, our Customer Support Team is available:

UPDATE: We are currently on track on track to deliver the General Access releases for both 9.1R8.4 and 9.1R9.2 by end of day Pacific Daylight time today. Thanks again to our customers who deployed the Early Access releases and provided valuable feedback!

Thank you to our customers who have deployed the Early Access releases for helping us to prepare for full GA deployment. We are grateful for their collaboration and constructive feedback that will make the experience better for all impacted customers.

UPDATE: Whether you are updating your impacted devices with a behind-the-scenes executable or if you need your end-users interaction, we want you to feel confident. We have created a certified, trusted executable that will come out with all GA releases.

UPDATE:.Early Access to the updated signed certificate for Pulse Secure Connect version 9.1R8.4 and 9.1R9.2 is available. We are currently on track to deliver the General Access releases for 9.1R8.4 and 9.1R9.2 by end of day Pacific Daylight time today.

We apologize for the disruption this has caused. We are on target to deliver releases for all versions in line with the timeline outlined in the Knowledge Base article: We are actively listening to and addressing your feedback as quickly as possible.

We received feedback that running a BAT script to update End User devices is not ideal in their environment. Our landing page shares a new update from the team:

We have two new updates available:. - General Access to the updated signed certificate for Pulse Secure Connect version 9.1R11.3. - Early Access to the updated signed certificate for Pulse Secure Connect version 9.1R8.4. More information: