Please
@amazon
, stop sending bad return products to our customers. It really damages our brand.
We put a great amount of efforts in quality control and we would like our users to enjoy that.
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Replies
@Polymaker_3D
@amazon
My last spool of sparkle dark blue didn't even come packaged. They literally slapped the UPS label on the filament box and sent it out the door...I was just happy the spool survived
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@dude_blight89
@amazon
We are really sorry to hear that, always feel free to contact us directly if you have issues with the products.
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@Polymaker_3D
Hi, we're sorry for how your items have been packaged. We can look into this with you, just click here: . Let us know if you need anything else. -Jack S
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@Polymaker_3D
@BuildersMark_
@amazon
Not making excuses for them. In the fulfillment centers they have "problem solvers" who repair damaged products well enough to repack and ship. These people don't have knowledge that certain things can't be shipped if the package is damaged.
For the shipping label on the pack
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@JakeBrudence
Hi there. We're sorry to hear of the poor experience. We'd like to get more information to share with our Operations team, but aren't able to access accounts through social media for security purposes. Please provide your details here: . -Stacy
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