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Optimum Help Profile
Optimum Help

@OptimumHelp

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Following
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We’re here 24/7 and happy to help with questions about your Optimum Internet, mobile, TV, phone, & billing. Additional support at link below.

Serving NY, NJ and CT
Joined July 2012
Don't wanna be here? Send us removal request.
@OptimumHelp
Optimum Help
7 months
Some Optimum customers in Middlesex County, NJ, are experiencing service interruptions due to a fiber cut. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. We appreciate your patience.
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@OptimumHelp
Optimum Help
9 months
WEATHER WATCH: Our crews are prepared for the potential strong winds, thunderstorms, and tornadoes forecasted for parts of East TX, Southeast OK, AR, LA, and MS, from Tuesday, March 4th, into Wednesday, March 5th. Find tips to stay connected at https://t.co/RsoVEqd7Kq and sign up
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@OptimumHelp
Optimum Help
10 months
Hi, you can go to https://t.co/JTYEBDe1Zp for any updated information. ^Sony
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@OptimumHelp
Optimum Help
10 months
WEATHER WATCH: Our crews are prepared for the potential snowstorm heading towards eastern North Carolina tonight into tomorrow. Find tips to stay connected at https://t.co/RsoVEqd7Kq and sign up for text alerts in the event of a service outage.
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@OptimumHelp
Optimum Help
10 months
Unfortunately, there is nothing we can do at the moment. There are a handful of channels affected. Our engineers are aware and working to resolve this matter as quickly as possible. We appreciate your patience as we work to get your service restored. ^Jamel
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@OptimumHelp
Optimum Help
10 months
WEATHER WATCH: Our crews are prepared for the incoming winter storm that is expected to impact areas in and around NY, NJ, and CT this afternoon and into tonight. Find tips to stay connected at https://t.co/RsoVEqczUS and sign up for text alerts to stay informed in the event of
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@OptimumHelp
Optimum Help
10 months
👋 Hi, again! Let us quickly check that out here together. When you can, please send me a private message with the Optimum account number, complete address, and best contact number for help. ^Andre
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@OptimumHelp
Optimum Help
10 months
WEATHER WATCH: Our crews are prepared for the incoming wintry mix of snow, sleet, and freezing rain expected to impact areas in and around TX, LA, and AR this Thursday through Saturday. Find tips to stay connected at https://t.co/RsoVEqczUS and sign up for text alerts to stay
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optimum.com
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@OptimumHelp
Optimum Help
10 months
Due to Winter Storm Blair, some Optimum customers in and around West Virginia may be experiencing service interruptions. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. Stay safe and we appreciate your
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@OptimumHelp
Optimum Help
10 months
Leslie, we'd like the opportunity to help. However, we'll need you to contact us here: https://t.co/bEPlExjAK3 ^Deb
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@OptimumHelp
Optimum Help
11 months
Here at Optimum, we love the Knicks, Rangers, Islanders and Devils. We understand losing channels can be frustrating. We are frustrated too! We've worked tirelessly on your behalf to reach a fair agreement with MSG Networks. However, they've refused to offer a fair deal. As a
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@OptimumHelp
Optimum Help
11 months
We understand and are fighting on your behalf to keep costs down and continue to bring you the programming that you want to watch ^Whitney
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@OptimumHelp
Optimum Help
11 months
MSG Network is currently threatening our customers about losing access to their channel. We continue to carry the MSG Network, and you can still watch it today on channels 203 and 204. At Optimum, we love our New York & New Jersey sports teams, including the Knicks, Rangers,
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optimum.com
Optimum TV offers great TV packages and deals. Our TV packages include Streaming TV, Cloud DVR, On-Demand. Watch your favorite shows, movies and more.
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@OptimumHelp
Optimum Help
11 months
WEATHER WATCH: Our crews are prepared for the potential strong winds and heavy rain heading towards the NY/NJ/CT Tri-State area today. Find tips to stay connected at https://t.co/RsoVEqczUS and sign up for text alerts in the event of a service outage. For up-to-the minute weather
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optimum.com
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@OptimumHelp
Optimum Help
11 months
Hi Nicholas! If you are still having an issue, please feel free to provide your account number and physical address so that we can take a look. Thank you! ^Kevin
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@OptimumHelp
Optimum Help
1 year
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@OptimumHelp
Optimum Help
1 year
We Are Here For You – Storm Update 10/8/24 We hope you and your loved ones are safe following Hurricane Helene. Optimum team members are still working around-the-clock where physical access has been permitted, and power has been restored. We will continue with this work until
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@OptimumHelp
Optimum Help
1 year
In the aftermath of Hurricane Helene, we are working hard to support our customers and fully restore services quickly. If your service was impacted by the storm, we are here to help. Check your email for further details. Visit our Facebook page for free WiFI access locations.
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@OptimumHelp
Optimum Help
1 year
We hope you and your loved ones are safe. For customers in and around Hendersonville, NC, experiencing service interruptions, visit one of our Optimum WiFi Trailers to connect. Please check the safety of your route before you travel. Visit our Facebook page for locations.
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@OptimumHelp
Optimum Help
1 year
For those currently experiencing service interruptions due to damage from Tropical Storm Helene, Optimum has set up a WiFi trailer where residents are welcome to stop by and connect to WiFi and charge up your devices at 717 S Grove St, Hendersonville NC 28792.
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