Today we launched “Our Path Forward”, our revamped strategic plan at our 2024 Investor Day. Learn more about the plan and its highlights in this short video. For more details on our plan, please visit our dedicated Investor Day page:

Thank you for choosing Laurentian Bank as your financial partner. The entire team wishes you all the best for a prosperous 2024!

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🎄Happy Holidays🎄. In this festive season, the entire Laurentian Bank team would like to extend its warmest wishes to you. 🗓️Please note that our branches will be closed on December 25 and 26, but our services remain available at all times on LBCDirect online or by telephone.

As we approach the end of 2023, we reflect on the year we’ve had and look forward to what’s to come in 2024. We invite you to read this letter from our President and CEO, Éric Provost.

Service outage help and FAQ page :

All services are now operational. To support our customers, as an immediate first step, monthly service fees will be reversed for the month of September and credited into your accounts. Further communications will follow on the next steps we will take to make things right for you.

We’d like to sincerely thank you for your patience and apologize for any inconvenience you may have faced. For more information, including temporary extended hours at some of our branches, go to our service outage help and FAQ page. 2/2.

Laurentian Bank Appoints Éric Provost as President and Chief Executive Officer. Laurentian Bank announced today that Éric Provost has been appointed President and Chief Executive Officer and a member of the Laurentian Bank Board of Directors. 1/1

Mr. Provost’s immediate priority as the Bank’s new CEO will be to rebuild trust with the Bank’s customers and address the impacts of last week's network outage. 2/2.

We invite you to read Mr. Provost's letter to customers and to read more about the announcement in our press release. Letter to customers : Press release : 3/3.

Following the outage, we are working on making this right for our customers. As an immediate first step we will be reversing all monthly service fees for the month of September as soon as possible. Customers will see a credit in their accounts in the upcoming days.

Some balances and transactions may not yet be fully updated but will be as soon as possible. We extend our sincerest apologies for the disruption and thank you for your patience. (2/2).

Due to higher than usual volumes, you may experience slowness or service interruptions on our online banking platform, LBCDirect. (1/2)

Deposits that were scheduled to be made today have been completed. You can make purchases with your debit or credit card. Once again, we sincerely apologize for the inconvenience. Thank you for your patience. (2/2).

Due to high volumes, we are currently experiencing difficulties with some of our services, including LBCDirect. We are working to restore them as quickly as possible. (1/2).

Some balances and transactions may not yet be fully updated but will be as soon as possible. We apologize for the disruption and thank you for your patience. For more information, go to our service outage help and FAQ page. (2/2).

Notice: We’ve now restored most of our services, but some features are still in the process of being reinstated. Due to higher than usual volumes, you may experience slowness or service interruptions on our online banking platform, LBCDirect. (1/2)

For more information, go to our service outage help and FAQ page: (3/3).

We would like to sincerely thank our customers for their patience and understanding during this extremely challenging time, and extend our sincerest apologies for any inconveniences they may have faced. (2/3).

UPDATE: We’ve restored all services except for our digital banking platforms, LBCDirect, and telephone banking, which are in the process of being restored. We’re working diligently to restore full access as soon as possible. (1/3)