Kate Tarling
@kateldn
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Author of The Service Organization. I help large orgs deliver better services at scale, through training, teaching, advice and consultancy.
London & Sheffield
Joined February 2009
The Service Organization book is officially out today! It's a distillation of how to build the much-needed foundations for what the organisations behind successful services look like. Based on 15+ years of practical hands-on experience and leadership in governments, telcos,... 🧵
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We're thrilled to announce Kate Tarling (@kateldn), founder and CEO of The Service Org Group, as keynote speaker at @canuxconf 2024 on Nov 1-2. Kate is a renowned service leader and acclaimed author of 'The Service Organization'. https://t.co/E05Gugevoz
#canux #servicedesign
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Hugely enjoyed meeting the brilliant UCL MPA group today and teaching alongside @daeaves and @MTBracken - thanks for having me along
In fact, here is the amazing @kateldn, author of The Service Organization kicking off today’s lecture in our digital government course this morning with myself and @MTBracken
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I immediately read this testimony from @pahlkadot on how “Harnessing ‘AI’ to improve government services” really means intelligently, thoughtfully, building competency and capacity: the right people, doing the right things, removing barriers in their way.
I was honored to testify today along with @biblauer and @bethnoveck before the Senate Homeland Security and Government Affairs Committee on the us of AI in government services. Here is my written testimony:
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🎙️ Beyond the buzzwords. Join @kateldn for the Dec 7 #DigitalBC Livestream and gain practical insights to deliver successful, sustainable services within large organizations. Bring curiosity, questions and colleagues! Register: https://t.co/iPCFJoOgvH
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Delighted to meet @JohnWSeddon in real life, at last. He shared stories of demand-led redesign and growing expertise through properly understanding what’s happening to real people, real situations, for transactional services. And we swapped books.
Just back from Sheffield where we had a Network day focussed on health and care - illustrating what impedes productivity in the NHS. [McKinsey won't know.] Next stop Portsmouth, where we will see a profound example in sexual health services.
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Last few days to register for this two hour online class on How to Define and Measure Service Success on Thursday Oct 5, 2023 at 5-7pm BST, 12-2pm ET! https://t.co/ymBW4Cv0Da
eventbrite.co.uk
Learn the secrets of defining and measuring service success - in a way that works for everyone, October 5, 2023 at 12:00 ET/17:00 BST
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Join us in talking about making better service orgs on Weds Sep 27!
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What gets measured gets managed. Join our two hour workshop on measuring 'whole' services on Thurs Oct 5. Help teams lift up out of satisfaction scores, case volumes, tickets closed and call times towards what good looks like for the whole service
eventbrite.co.uk
Learn the secrets of defining and measuring service success - in a way that works for everyone, October 5, 2023 at 12:00 ET/17:00 BST
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📣 Join us + @BeeckDBN Wed, 9/27 @ 9AM PT/12PM ET for an interactive conversation with @kateldn about her book "The Service Organization" 🔖 Register before 9/13 and you may win a FREE copy of the ebook! 🌟 Register now:
eventbrite.com
Join us for an interactive virtual conversation with Kate Tarling about her book “The Service Organization.”
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On the new Service Design Show episode @marcfonteijn and I talk about reshaping organisations to continuously improve service performance. Watch or listen here: https://t.co/hOApDA7VIZ
https://t.co/Ok9yAKNxbl
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I have a new public class online on Thursday Oct 5. Learn how to define and measure service success, in a way that works for everyone involved! Tickets on sale now with follow up live Q&A for ticket holders
eventbrite.co.uk
Learn the secrets of defining and measuring service success - in a way that works for everyone, October 5, 2023 at 12:00 ET/17:00 BST
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It was a joy talking to Andy about knowing your org and how it works, service leadership, looking at product/service performance holistically and much more. Coming soon but in the mean time https://t.co/2UlAPsbdqi has interviews with @ttorres @lisawelchman @LouDowne & more
polaine.com
On the Power of Ten podcast I talk to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. We explore how design...
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New article: To make better services, make better service organisations https://t.co/ZITIZNcANI via @LinkedIn
linkedin.com
Modern design and product development processes weren’t designed to scale. Processes design for scale and complexity weren’t designed to learn what actually works before it’s ‘too late’.
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How to play the government spending game - new article in @cswnews by @ad_greenway and I https://t.co/FMteVer7N7 You can watch a video of the talk we gave about it at @SDinGov
govservicedesign.net
Take a look back at sessions from previous events
Many have asked to see slides on service design and the green book / budget that @ad_greenway and I gave. Blog post soon to share brilliant advice and tips from the many of you that answered our questionnaire. Talk was also recorded by @sdingov
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Out today - a conversation with me and @barryoreilly for the Unlearn Podcast about changing models of accountability for service orgs and why large service orgs want leadership teams to be guardians of getting stuff done, not 'owners of teams/stuff'
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💯. Learning skills’ is very different to aligning, making proper time for understanding and scrutiny, constructive challenge, changing how we behave and work as a ‘team’, redefining accountability…
I always think it’s telling when companies say “we can only get our exec team together for 2 hours” to learn the ways they need to work together to make a transformation. Yet, we’re fine putting teams through weeks and weeks of training to learn the new skills. #prodmgmt
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