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Flutterwave Support Profile
Flutterwave Support

@FlwSupport

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We are the global support page for all things @theflutterwave . For 🇳🇬 updates, follow @flutterwave .

San Francisco, CA
Joined September 2019
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@FlwSupport
Flutterwave Support
3 years
Need to reach us via email? You can send us a message via any of the email addresses below: 🇳🇬 🇬🇧 🇹🇿 🇺🇸 🇷🇼 🇨🇮 🇲🇺 🇿🇲 🌍  hi @flutterwavego .com 🇰🇪 hi.kenya @flutterwavego .com 🇬🇭 hi.ghana @flutterwavego .com 🇿🇦 hi.southafrica @flutterwavego .com
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@FlwSupport
Flutterwave Support
2 years
Update on 86FB/86Z
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@FlwSupport
Flutterwave Support
2 years
@onoriode_voke Hello👋, thank you for the feedback. We are really sorry for the trouble you have been encountering with the app. The issues we had with transfers have been rectified. Your trust in our service is much appreciated 🙏 ~ R.M
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@FlwSupport
Flutterwave Support
2 years
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@FlwSupport
Flutterwave Support
2 years
@Ozilsani1 Hi👋, thanks for sharing. We got your DM, and we'll provide feedback in no time. Thanks for being patient with us🙏 -J.I🦋
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@FlwSupport
Flutterwave Support
3 years
@Solodobo For businesses, yes. Businesses in Nigeria can now receive funds through Paypal, once signed up on Flutterwave for Business. -I.K
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@FlwSupport
Flutterwave Support
2 years
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@FlwSupport
Flutterwave Support
2 years
🚨 Delayed Transaction Alerts in South Africa 🇿🇦
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@FlwSupport
Flutterwave Support
4 years
Here’s a quick update on the Multiple Debit Alerts affecting some customers in Nigeria. We’re working to fix this as quickly as possible.
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@FlwSupport
Flutterwave Support
1 year
We are rebuilding Barter!! 🎉 Get ready for a new and improved experience as we transition to give you a brand new and better product.🤗 Be a part of the change and join our waitlist
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@FlwSupport
Flutterwave Support
2 years
🚨Investigating: We’re aware of the difficulty with some transfers and virtual card services (creation, funding, and withdrawal). Our team is working to fix this, and we'll provide an update soon 🛠. We apologise for the inconvenience caused.
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@FlwSupport
Flutterwave Support
2 years
🚨 - We know you have had some difficulty and delays while funding your accounts with the bank transfer option. This is as a result of a glitch from our Partner Bank. We totally understand how frustrating this must be 😔. 1/2
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@FlwSupport
Flutterwave Support
2 years
🚨 Status update: We're sorry if you've experienced issues with your Barter app. Good news! We have pushed an update that has fixed this issue to the Google Play Store and iOS App Store!📱Everything should be working fine after you update the app. Thank you.
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@FlwSupport
Flutterwave Support
4 years
There’s a quick and easy way to see why and where you got charged by Flutterwave. Just go to ➡️ ⬅️ to check the transaction details.
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@FlwSupport
Flutterwave Support
10 months
Hi there👋, thanks for getting in touch. We'd be happy to look into this for you. So sorry for the hassle. Please share more details with us via DM so we can assist. Thank you. -J.I🦋
@ola_aylive
totinto
10 months
@theflutterwave good morning please I'm having some issues with transactions
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@FlwSupport
Flutterwave Support
3 years
Important information Our IG page ( @theflutterwave ) is temporarily unavailable. While we work on getting it back up, please direct all messages to us on Twitter @flwsupport , on Instagram @getbarterapp , and via email, hi @flutterwavego .com. Thank you.🦋💪
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@FlwSupport
Flutterwave Support
1 year
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@FlwSupport
Flutterwave Support
2 years
🚨 We're experiencing an outage with our support phone lines. Please email hi @flutterwavego .com or @flwsupport on Twitter to get a response from one of our support agents. Our team is working to resolve this issue as quickly as possible!
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@FlwSupport
Flutterwave Support
3 years
@divine_munachi HellO Munamchimso, Flutterwave is committed to customer safety, and we don’t support any form of fraudulent activities. We would like to look into this quickly. We’re unable to send you a DM. Please send us a DM so we can learn more about this issue. Thank you. -S.E
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@FlwSupport
Flutterwave Support
3 years
@Nwachimerogo All good over here, Faith! 😊 Thank you so much for your support! 🦋 -D.O
@theflutterwave
Flutterwave
3 years
Here's our official statement on erroneous reports by some publications.
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@FlwSupport
Flutterwave Support
4 years
We have an update on the multiple debit alerts, thank you so much for your patience.
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@FlwSupport
Flutterwave Support
2 years
🚨 UPDATE: Our card services are back up and running. If you have any issues, please shoot us a DM or send an email to hi @flutterwavego .com. Thank you for sticking with us 🦋
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@FlwSupport
Flutterwave Support
2 years
@onoriode_voke Hello, We are sorry for any inconvenience this experience has caused you. 🥺 We sent you a response, please check. Thank you. SE
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@FlwSupport
Flutterwave Support
4 years
Hello! Here are all the ways you can reach us for any questions/issues or concerns you have. Available 24/7. You can also DM us 🙂
@theflutterwave
Flutterwave
4 years
Got questions? Need assistance? Guess what? We’ve added more ways for you to reach us ☎️ Call us on👇🏽 Nigeria 🇳🇬: 0700-35888379283 (0700-FLUTTERWAVE) or 018889595 Kenya 🇰🇪: +254-768125852 Uganda 🇺🇬: +256-393243039
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@FlwSupport
Flutterwave Support
4 years
@OgbeniDipo Hey👋, thank you so much for your feedback! We'd be glad to chat with you. Please send us a DM. Thank you! -I.K
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@FlwSupport
Flutterwave Support
2 years
@TheCharlesIsidi Hi Charles👋, We apologize for this, and we would really love to have it sorted out. Could you please share your merchant ID with us via dm for a quick fix? Thanks! Don't worry, we know you're not undefined😉 -I.K🦋
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@FlwSupport
Flutterwave Support
3 years
@FataiAminat4 Hi👋, please send a DM and share transaction details with us, so we'll look into this right away. Thank you. -I.K
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@FlwSupport
Flutterwave Support
3 years
Important Information: Facebook downtime. We are currently unable to respond to messages and comments sent to our Facebook pages at the moment. Please direct all your enquiries and requests to our Twitter( @Flwsupport ) & Instagram ( @theflutterwave ) handles till we are back up.
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@FlwSupport
Flutterwave Support
1 year
@edecube Hello, thank you for reaching out to us. Sure! We will get to your query right away. Thank you. SE
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@FlwSupport
Flutterwave Support
1 year
To learn more about these changes and what they mean for you as a Barter user, please read 👉🏼
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@FlwSupport
Flutterwave Support
2 years
Hi there! You may experience longer than usual response times on our support channels. We will endeavour to respond to your requests as soon as possible. We apologise for any inconvenience🙏
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@FlwSupport
Flutterwave Support
3 years
We're back 😅 and ready to help with your issues! We're working through all pending DMs, and replying all messages we've received. If you've got any @theflutterwave or @getbarterapp issues, send us a DM, we're happy to help! 💪
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@FlwSupport
Flutterwave Support
1 year
Hello, thank you for holding on. We left you a response to your query, please check. Thank you. SE
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@FlwSupport
Flutterwave Support
3 years
Hello Bree254, so sorry for the inconveniences🥺. We would get to your query ASAP! Thank you! SE🦋
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@FlwSupport
Flutterwave Support
1 year
Hello Wale, thanks for your patience while this was being worked on. We're happy to inform you that this transaction has been processed successfully. Would you please confirm same on your end? ~ R.M
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@FlwSupport
Flutterwave Support
2 years
Hi Leo 👋, we'd love to help! Sincere apologies for the trouble this has caused you🥺. Do you mind shooting us a DM so that we can assist? We'll be on the lookout for your message. Thank you. -J.I🦋
@LeMutuku
leo
2 years
@theflutterwave Urgently need API support. Nairobi Kenya.
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@FlwSupport
Flutterwave Support
3 years
Our Facebook account is still not accessible, we're working to fix it as soon as possible. This means we can't respond to your comments or your messages on Facebook at the moment.😔
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@FlwSupport
Flutterwave Support
3 years
Our Facebook page is back up and we can now attend to your DMs and comments on Facebook. We're responding to all pending DMs, and replying to all messages we've received. Please bear with us 💙🦋
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@FlwSupport
Flutterwave Support
2 years
🚨⚡️ [Important Notice] Emergency Maintenance on Virtual Card Services – 13 May 2022. As part of our commitment to ensuring excellence in our card services, our card partner will be carrying out immediate maintenance of their systems. 👇
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@FlwSupport
Flutterwave Support
2 years
@sadatkarimu Hi👋, we are deeply sorry for the delayed response😢. We have shared an update on your complaint in the DM. Also, please see our contact numbers below: - 0700 - 35888379283 (0700-FLUTTERWAVE) - 018889595 👇👇👇
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@FlwSupport
Flutterwave Support
2 years
- Specify the transaction date and click on "Submit". We hope this helps. Feel free to shoot us a DM if you have further questions. We'd be more than happy to help☺️💛 -J.I🦋
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@FlwSupport
Flutterwave Support
3 years
@BrianAdejoh Hello, we sincerely apologise for the inconvenience. The Payment links are undergoing scheduled maintenance at the moment. We will let you know when the link is back up. Thank you.
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@FlwSupport
Flutterwave Support
4 years
@princekess Hello, we're really sorry to hear of this experience. Flutterwave does not condone any form of fraudulent or illegal activities. Can you please send us a DM so we can look into this ASAP? Thank you! -I.K
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@FlwSupport
Flutterwave Support
1 year
@KehindeB_ Hello, so sorry for the delay you've experienced with your transfer🙏 We're currently working on this, please expect a response soon. Your patience is highly appreciated. ~ R.M
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@FlwSupport
Flutterwave Support
2 years
As a result, all online card payments (Purchases) will be unavailable. We will share an update regarding this within the next 24 hours. We apologize for the short notice and the inconvenience this has caused you. Regards, The Flutterwave team.
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@FlwSupport
Flutterwave Support
2 years
🚨Heads up! You may experience some delays with email responses from us. It's due to a technical issue with our messaging platform which we're working to fix as soon as possible. We're sorry about any inconvenience this may cause you 🙏
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@FlwSupport
Flutterwave Support
2 years
Please bear with us as we're actively working with our card partner to ensure this service is back as soon as possible Thank you SE
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@FlwSupport
Flutterwave Support
2 years
@DavidHundeyin Hello David, we take security very seriously, as evidenced by the security notifications. We have made sure to restrict your account. Thank you for your patience as we look into this. -I.K
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@FlwSupport
Flutterwave Support
4 years
Hello Babs 👋 Flutterwave is a global payments technology company building digital payments infrastructure with a focus on the African market. We enable digital transactions across Africa, between Africa and other regions. Learn more here: - D.O
@BabDimo
Bab's Dimo
4 years
@theflutterwave Hi ... I want to no more about flutterwave
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@FlwSupport
Flutterwave Support
1 year
Thanks for your patience while this was being worked on. We're happy to inform you that this transaction has been processed successfully. We appreciate your trust in our service🦋💚 ~ R.M
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@FlwSupport
Flutterwave Support
1 year
Hello, we're happy to inform you that both pending transactions have now been updated successfully. Will you be so nice as to check and confirm the same? Looking forward to your update. SE 🦋
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@FlwSupport
Flutterwave Support
10 months
@ATCPaul Hi Paul👋, thanks for letting us know about this. We're sorry for the hassle. We've sent you a DM for further engagement on this issue. Could you please check? Thank you. -J.I🦋
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@FlwSupport
Flutterwave Support
10 months
@dettystudio Hello👋, we sincerely apologize for the difficulty experienced. We'll be in your DM shortly. Thank you for your patience. -D.A
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@FlwSupport
Flutterwave Support
3 years
Please direct all messages to us on Twitter @flwsupport and on Instagram @theflutterwave while we work on this. Thank you.💪💛
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@FlwSupport
Flutterwave Support
4 years
@Lolu85305153 @ProfZode @EricaNlewedim Hi Lolu, Please send us a DM for further engagement concerning this error message. -D.O
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@FlwSupport
Flutterwave Support
3 years
@DavidHundeyin Hey David 👋 You can bank on Flutterwave for seamless transactions within Africa and across the world. All you need do is register and open your cross-border payments to endless possibilities. Get started here: 🦋 And yeah, it's easy as A, B, See 🙂 -D.O
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@FlwSupport
Flutterwave Support
2 years
@boks84tm Hi👋, thanks for reaching out. We apologize for this experience😔. Our card partner has ongoing maintenance activity which has impacted us. We're working with our card partner to ensure this service is restored as soon as possible, please bear with us🙏 👇
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@FlwSupport
Flutterwave Support
3 years
@TosinOlugbenga Hello, we don't want to see you go😢. Can you please share your complaint with us so we can help resolve it? Thank you. -I.K
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@FlwSupport
Flutterwave Support
4 years
Important links 🔗 Login to Flutterwave dashboard & Flutterwave Sandbox:  API Documentation:  Pricing:  General & Tech support: hi @flutterwavego .com
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@FlwSupport
Flutterwave Support
2 years
We're really sorry for the inconvenience caused, however, please note that at Flutterwave, customer satisfaction is our top priority and we really appreciate your feedback regarding this issue. We'll share this feedback with the team for kind consideration. -O.O
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@FlwSupport
Flutterwave Support
3 years
@JbjProduction Hello, we would never debit you without your consent😢. Do you mind sharing more information with us via DM? we would love to help. Thank you -O.O
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@FlwSupport
Flutterwave Support
3 years
Hello👋, we've sent you a DM. Please see. Thank you. -I.K
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@FlwSupport
Flutterwave Support
1 year
@iamsnezy Hello Wale, we’re so sorry to learn about the issue you are having with our platform🙏 Customer satisfaction is always a number one priority for us. We've shared an update via DM. Could you please check? Thanks ~ R.M
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@FlwSupport
Flutterwave Support
4 years
Quick Tip on safety: No reputable financial institution or Fintech will ask you for your pin online/phone call. Also, when paying with a POS, collect the POS from the attendant and input your pin yourself, so your details are not stolen. We’ll be sharing more safety tips soon
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@FlwSupport
Flutterwave Support
2 years
As regards your pending settlement, please know that this is being reviewed by the team, we'II share updates via DM once resolved. We're so sorry for the delay🙏 ~R.M
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@FlwSupport
Flutterwave Support
9 months
@demscr3ations Hi Ademola👋, sure thing! Thanks for getting in touch with us. We got your message and we've shared feedback. Please have a look in your DM. Thank you. -J.I🦋
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@FlwSupport
Flutterwave Support
10 months
@Roykings18 Hello, we apologise for the delay🙏 We've shared a response with you via DM. Please have a look. Thank you ~ R.M
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@FlwSupport
Flutterwave Support
2 years
Hello Omotoyosi👋, we're deeply sorry about this😔 Our team is working to ensure this issue is fixed in no time. We'll do well to share updates once this is resolved. Thanks for being patient with us🙏 -J.I🦋
@toyosill
Ọmọ́tóyọ̀sí
2 years
@getBarterApp please work on your rate comparison page, stop making is guess.
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@FlwSupport
Flutterwave Support
2 years
P.S: The call lines are open 8am - 5pm, Mondays to Fridays. Thank you🙏 -J.I🦋
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@FlwSupport
Flutterwave Support
10 months
@The_Holy_Voice Hello, so sorry for keeping you waiting🙏 We've provided a response to your message. Kindly check. Thank you ~ RM
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@FlwSupport
Flutterwave Support
2 years
We're currently working to rectify this issue. In the meantime, please feel free to reach out to us at any time, to confirm the daily rate. We're always here to help. Thank you for your continued trust. -I.K
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@FlwSupport
Flutterwave Support
10 months
@Gabrielolagoke1 Hi Gabriel 👋, we apologise for the delay and can confirm that your issue has been resolved. We are here and happy to help if you require further assistance. Thank you. 🦋 -C.D
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@FlwSupport
Flutterwave Support
2 years
We also sent out an In-App communication as regards this. Please check the notification tab on your Barter App for more information. Please know your trust in our service is our utmost priority. Thank you for your understanding🙏 -J.I🦋
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@FlwSupport
Flutterwave Support
2 years
We also sent out an In-App communication as regards this. Please check the notification tab on your Barter App for more information. Please know your trust in our service is our utmost priority. Thank you for your understanding🙏 -J.I🦋
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@FlwSupport
Flutterwave Support
10 months
@Gabrielolagoke1 Hi Gabriel, we apologise for the difficulties you've had with your transfer🙏 This is receiving utmost attention. We'II share feedback via DM once resolved. Thank you ~ R.M
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@FlwSupport
Flutterwave Support
2 years
Below is a list of Africa countries you can currently send money to; Cameroon, Ivory Coast, Ethiopia, Ghana, Greece, Kenya, Nigeria, South Africa, Uganda. If you require further assistance, please send us a DM. We'II be happy to help🦋 - R.M
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@FlwSupport
Flutterwave Support
1 year
We'll do well to share updates once our card service is restored. Thank you so much for your patience & understanding.🙏 -J.I🦋
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@FlwSupport
Flutterwave Support
2 years
Please feel free to shoot us a DM if you have further questions. We're here, and happy to help☺️. -J.I🦋
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@FlwSupport
Flutterwave Support
8 months
@Rozzey_xx Hey there👋, sure thing! We're here & happy to help. Please see your DM for your feedback on your complaint. Thank you for your continued trust🦋 -J.I🦋
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@FlwSupport
Flutterwave Support
4 years
Yes, please. The exchange rates is usually displayed at the point of the transaction. The transfer limit per day is 200k NGN, this is also displayed IN-APP.
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@FlwSupport
Flutterwave Support
10 months
@Gabrielolagoke1 Hello Gabriel, thank you for reaching out to us. We deeply apologize for the inconvenience this has caused you. Please be rest assured that your query Is being worked on by the team. Feedback will be shared via DM once there is an update. Thank you for your patience. ~ D.A
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@FlwSupport
Flutterwave Support
3 years
Hi👋, mind sending us a DM? We'd love to help out quickly. -I.K
@j_onaji
JOJO
3 years
@theflutterwave please I need help with confirming my BVN.
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@FlwSupport
Flutterwave Support
2 years
Our team is working with them to fix this ASAP. Thank you for your patience while we resolve this and respond to all your queries. 🙏🏽 💛 2/2
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@FlwSupport
Flutterwave Support
2 years
@Lady_May9 Hello, We truly understand how your concern 😢. Please note that our rates are dynamic and are a reflection of the rates applicable on the parallel market and the rates available to us. This means that as the markets move and rates fluctuate, so will ours. 👇
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@FlwSupport
Flutterwave Support
2 years
This can also be achieved through the Barter to Barter option. For more information please feel free to send us a DM. We're here to help 😊. -O.O
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@FlwSupport
Flutterwave Support
2 years
Kindly see our support lines below; - 0700-FLUTTERWAVE (0700 - 35888379283) - 01-8889595 Thank you🦋 - R.M
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@FlwSupport
Flutterwave Support
1 year
Hello Amo 👋, we are sorry for the experience you've had and would love to ensure this is resolved as quickly as possible. Please share the transaction details with us using the link below so we can assist. Thank you. -C.D
@AmoGabriel4
Amo Gabriel
1 year
@SendbyFLW Having a pending transaction for about 3 days now @SendbyFLW
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@FlwSupport
Flutterwave Support
3 years
@thatnonyegirl Hello Nonye, we truly understand how frustrating this is, and we're deeply sorry. Please let us fix this. We're currently reviewing this, and we'll share an update with you shortly. Please know that we're working to sort this out and regret all the trouble you've endured🙏. -I.K
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@FlwSupport
Flutterwave Support
2 years
Alternatively, you can reach out via any of our support numbers below; - 0700-FLUTTERWAVE (0700 - 35888379283) - 01-8889595 [Please use the country code +23418889595 if you're calling outside Nigeria]. We will be more than happy to address your concerns promptly. ~ R.M
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@FlwSupport
Flutterwave Support
2 years
@desmondjrYNBA Hi👋, Flutterwave is our payments solution used by businesses and individuals to receive payments around the world. To get started with Flutterwave, sign up with the link below, and feel free to reach out to us with any questions. Thank you🦋. -I.K
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@FlwSupport
Flutterwave Support
2 years
@AutoMarketPlac1 Hi there👋, thanks for reaching out. You can receive USD into your Barter account in two ways: - Barter Payment Link - Request money feature [this would be a two-way Barter to Barter transfer]. The user is also required to download the Barter app. 👇👇
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@FlwSupport
Flutterwave Support
2 years
@1st_Mayet Hi Ahemba, we apologize for the initial absence of the rates on our app. However, we can confirm that the service has been restored and rates are now visible on the app. Thank you for your holding on. -I.A
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@FlwSupport
Flutterwave Support
3 years
@ogunsina_grace Oh Grace🤗, thank you! It's our absolute pleasure🦋. -I.K
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@FlwSupport
Flutterwave Support
2 years
@abbebiy Hi Meenah👋, Flutterwave is a payment processor that helps you send/receive money across over 60 countries. We can't wait for you to get started☺️. Please follow the link below to sign up, and if you have any questions, we're just a DM away🦋. -I.K
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@FlwSupport
Flutterwave Support
2 years
Also, rates are currently not available via the app. However, our support is here 24/7, and we'll be happy to share the daily rates with you. We're truly sorry for the inconvenience this situation has caused you. Thank you for your patience and understanding.🦋 -I.K
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@FlwSupport
Flutterwave Support
3 months
@PresidentSeunG Hello Seun 👋, We are so sorry to learn about this experience. We have sent you a DM. Please check. Thank you. ~T.G
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@FlwSupport
Flutterwave Support
4 years
@iam_KennyOhio @jamiltoyo Hey guys 👋 Barter allows you create virtual dollar cards which you can use for your online payments. Get Barter here: -D.O
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@FlwSupport
Flutterwave Support
3 years
@kenterprenuer We're Flutterwave. Great, is our surname😎. -I.K
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@FlwSupport
Flutterwave Support
3 years
@kenterprenuer We're Nigerian owned, but operate in the US too. Cool yeah?😎 -I.K
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@FlwSupport
Flutterwave Support
2 years
We also sent out an In-App communication as regards this. Please check the notification tab on your Barter App for more information. Please know your trust in our service is our utmost priority. Thank you for your understanding🙏 -I.K🦋
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