🎉 The #Solve25 contest is live!.💡 Share your insights, moments, or AI Agent ideas and win exciting tech prizes. 🏆 Categories:.🔹 Most Posts.🔹 Best Post.🔹 My AI Agent – Creative Entry.Include #Solve25, tag @eGain & keep posts public!.

Learn How to Accelerate AI for CX. Stark prediction on AI from pundits:.· Gartner: Organizations that don’t support their AI for CX initiatives with AI-ready knowledge will experience a failure rate of 60% in those initiatives!.· McKinsey: 70% of AI projects fail to achieve their

Customer self-service experiences have been stuck on the plateau of FAQ and transactional request processing for over a decade now. Attempts to handle situational customer questions (typically the hardest and most valuable inquiries), unless done with care and significant cost,

On June 17, we had an incredible day of learning, sharing, and showing at eGain Solve 25 London. We are thrilled with all the feedback and insights. A year’s worth of learning in a day…. Here is a video round up of some of the customer success stories.

Got an AI Agent idea?.Join the #Solve25 contest and win exciting prizes!.🔹 Name your AI Agent.🔹 Explain what it does & the problem it solves.Ex: eGenie helps users search all eGain help content—just ask a question!.Tag @eGain, include #Solve25 & keep it public!.

The wait is over. The game is afoot. Let’s Solve!✨.#Solve25 #eGain #AIAgent #London #TheBrewery

Mary Meeker has spoken: "AI agents represent a step-change forward". The tech legend's latest 340-page AI trends report just dropped, and some of the numbers are astounding including a 1,088% surge in AI agent search interest since 2024!. But here's the plot twist: AI agents

AI Co-pilots promised to transform the agent and customer experience in contact centers – but many have fallen short. Why? And how will the next generation succeed?. At eGain, we’ve explored the architectural choices that got us here and outlined a composable path forward. Read

Innovative technology leaders are looking for AI use cases to implement at scale in their business. At eGain we are automating many customer service use cases for banks, insurance, healthcare, and other sectors. So we decided to capture five popular ones in this post. We would

The Great Retirement will upend businesses which run on expert knowhow like manufacturing, oil and gas, transport and shipping, defense, and government. #GenAI #AIKnowledge #FutureOfWork #TacitKnowledge

The inconvenient truth about GenAI is that it has a "garbage-in garbage-out" problem. Without trusted content, no GenAI solution can deliver correct, consistent, and compliant answers. RAG on top of content silos is lipstick on a pig. #AIagent #genAI #knowledgemanagement #egain

💡A day in the life of a contact center agent just got a whole lot easier!💡.Orchestrate GenAI and experts to solve for trusted answers in our AI Knowledge Hub and deliver it via our AI Agent in the flow of conversation to contact center agents.

☀️🌷Spring has officially arrived at our Sunnyvale HQ with the launch of our new AI Agent! 🎉 . 🐝 There’s been lots of exciting buzz at eGain! We’re excited to welcome new members to our growing team. 🌱Wishing everyone bright days ahead as we welcome this season of growth!

✨We're excited to be at the KMWorld + AI Summit in Scottsdale, Arizona!. Our CEO, Ashu Roy, is sharing insights in a keynote on AI Knowledge for Customer Service Success. #GenAI #CustomerService #KnowledgeManagement

Announcing eGain Solve 24, Hyatt Regency O’Hare, Chicago, October 29-30! 🌟Here are some highlights:. • It is 100% free to attend.· Packed with client success stories.· Unlimited access to domain experts.· Master class and workshop on GenAI. Register now:

eGain Named to CRM Magazine’s “CRM Top 100”. This prestigious recognition underscores our commitment to innovation and business value creation with our AI Knowledge platform for customer service. Curious to learn more about how we can help you? Contact us

📣 Hot off the press! 🚀 . eGain Corporation is named as a representative vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems! 🎉 . View the report today: Contact us today and gain the edge with top-rated knowledge!

How does this sound?🤔. 37% improvement in FCR.50% reduction in agent training.30-point improvement in NPS.And more, all at scale!. Learn more at our booth (#309) at the Customer Contact Week, Las Vegas, June 3-6, 2024!🧠. #eGain #CCW #LasVegas #KnowledgeManagement #KM #GenAI

Attending ATD's 2024 conference in New Orleans, May 19-22nd?🤔. See us at booth #2618 or send us a message to book a meeting with a knowledge expert at the show: See you soon!. #eGain #ATD #KnowledgeManagement #KM #Training #Development #CX #Knowledge

According to @HarvardBusinessReview, 80% of AI projects have failed!. Register for our upcoming webinar, featuring a success story from ESB Networks, leading utility in Ireland! . Save your spot now➡️ #GenAI #KnowledgeManagement #KM #CustomerExperience #CX