"Don’t get carried away when things are going well, and don’t lose heart when things are tough". This is one of the pieces of advice I shared during my conversation with Chris Airey on the #Leaders with Suspicions Podcast 🎙️.🎧Watch the full conversation:

I’m excited to join a panel discussion on July 17: “How Mobile Apps Shape Users’ Lives.”. We’ll discuss:.• How #mobile products are reshaping service and #support expectations.• Banking apps and everyday finances.• Mobile-first education and much more. Stay tuned for insights!

Should leaders encourage teams to learn and use #AI?.In my recent @Inc. article, I shared several thoughts on this topic, along with insights from our own experience. Feel free to give it a read →

Remember when a #chatbot felt revolutionary?.Those days are behind us. Today's customers expect more – way more. That's why we've crafted "CX in a Post Chatbot World" – an eBook that doesn't just acknowledge this shift, but shows you exactly how to thrive in it. Download💛.

Early on, I wanted to be involved in everything — ops, analytics, product. But I learned that doing everything is the fastest way to slow everyone down. Now I #delegate without guilt. How? Read here →

A bit of inspiration 🤍. Recently, I spoke at the “Power of Vision, Power of Women” brunch, an event held as part of the national “Woman of Ukraine” award. I shared my thoughts, impressions, and photos capturing the atmosphere in a post on LinkedIn! . 🔗

Just shared my thoughts on why #resilience is the must-have #leadership skill for the future of work. Thrilled to join other industry leaders in @GritDaily article!. #FutureOfWork.

A #workation isn’t a vacation — but a tool to boost focus, avoid burnout & gain clarity. I plan key tasks, set clear hours and take time to reflect. Want to know how I make it work? Follow the link for the full post on LinkedIn! .

As a #leader, I focus on cultivating a culture of trust, creativity, and responsibility — because when people feel safe to share bold ideas, real #progress begins. More practices from other industry leaders on @DevX_Com!. 🔗

It was an absolute honor to moderate the discussion at #Tech360: Policy, Talents and Growth. Our dialogue wasn't just about trends — it was about transforming mindsets and driving operational excellence. Some key takeaways in my post on LinkedIn: . #AI

No fluff — just honest conversation about growth, change, and staying human in #business. I recently joined Gene Hammett on the Growth Think Tank podcast for a deep dive into what it really takes to grow in the customer service space. 🎧 Listen here →

Excited to moderate a panel at Tech 360: Talents, Policy, Growth — where Ukraine’s top tech minds tackle growth in uncertain times. We’ll dive into how resilience, creativity & bold thinking turn challenges into opportunities. Let’s talk!.#Tech360Event #TechUkraine #Innovation

Sometimes the best #innovations come from solving the biggest headaches. In my recent article on @Inc, I discuss how 3 major trends hit our industry and helped us not just survive the chaos, but create a new product!. 🔗 #CX.

I had the incredible opportunity to join a business breakfast with The Board Network – The #Danish Professional Directors Association – and the #Ukrainian Corporate Governance Academy. Some reflections in my latest LinkedIn post — check it out!.🖇️

If you don’t protect your calendar, someone else will. My record? 70 meetings/week = no time for strategy or leadership. I reclaimed control — here’s how 👉 #Leadership #TimeManagement

Attended DOU Day — an amazing event in Ukraine’s #tech scene!. Spoke on the “Startup, Fuckup, Repeat” panel with fellow #founders. Real talk on building, failing, and trying again. Takeaways on my LinkedIn. 🔗

Let's just try. Should a #leader be curious?. For me, #curiosity has never been just a nice-to-have trait — it’s been the driving force behind the most impactful moments in my #leadership journey. In a recent post on LinkedIn, I shared a few thoughts. 🔗

Team spirit starts with well-being ☘️. In a recent @DevX_Com article, I shared how our marathons at SupportYourApp boost energy, morale, and productivity — all while building a healthier workplace culture. Read more insights from inspiring leaders here:

Already feeling the excitement — on May 17, I’ll be speaking at #DOUDAY 🚀. We’ll talk about launching #startups, the painful mistakes, and the kind of experience you can only earn the hard way. Thanks for the invitation — it’s going to be real, raw, and honest. See you there!

Mission Possible Accelerator Program is Looking for #Startups for Batch 3!. If you're a Ukrainian #founder ready to go global, this is your moment. Details in my post on LinkedIn. 🔗