I do hope that explains the process, if you've already contacted us that way and 28 days have passed please pop onto live chat with the details of the booking so we can check the outcome Thanks again ^Dorothy

Using this form is the only way to initially raise a complaint, you'll receive an automated acknowledgement with a reference number, once received the team have 28 days to reply in line with ABTA guidelines

We do have to check GDPR before looking at a booking, if you are the lead name and would like to raise this further please complete our on line form here so we can investigate further for you -

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