We have simple rules here and try to keep things very easy for the cleaners. One of those rules - keep your schedule updated. Even if you don’t have a clean assigned, if you have a personal appointment or don’t want to be assigned a clean, block that time off. We just reached

Cleaner had a same day call off yesterday. Her third in the last 30 days since she started. Said with being pregnant and her childcare not being reliable she feels like it’s not fair to keep calling off and she’d like to temporarily resign. She wants to work for us again after

Although we’re sadly turning away a lot of business due to no availability, I have one rule for my sales team. No turning away recurring clients. If someone is interested in recurring cleans we will move things around and make it work. Recurring cleans are the meat and

@DanKats23 something else I’d be interested to look at is what % of bookings book a one time clean vs recurring initially

Took a stab at this myself

One of my biggest takeaways from biz this past summer is to load up on cleaners towards the end of spring in order to get through the summer and keep up with demand. We’ve seen a huge dip in number of applicants June-August and just staying at the number of cleaners we started

Had a clean today and cleaner found medicine out in a child’s room for Staph infection. Called the client (nobody was home) to ask if someone in the house currently had Staph and she didn’t answer. Sent her a text saying I’m sending the cleaners home and if that medicine was old

Been having a very difficult time hiring the last 6 weeks or so. I’m chalking it up to summer and am hoping I get lots of applications in a few weeks when kids are back in school. Anyone else?

Countless tweets on this app complaining about OpenPhone. It is the KIA of phone systems - cool capabilities, but super unreliable. @RingCentral is a Honda. Not as sexy but extremely reliable. Don’t understand why more people haven’t made the switch.

Reading all the OpenPhone is down tweets while @RingCentral is working just fine as always

I’ve been asked quite a bit recently. “how do you know who is going to be a good hire?“ The short answer, which most of you aren’t gonna like, is… You don’t! Obviously, if there are a lot of red flags in an interview, then don’t hire that person. But all too often I have an

One of the best things we did for margins is charge clients when their home takes longer than we expect. We’ve done thousands of cleans at this point and know how long a home should take to clean based on the type of clean, rooms, sq ft, etc. For our one time cleans, client

Have a couple newer cleaners on the team who communicate well, show up on time, are reliable, and are good cleaners. But they clean painfully slow. Who has had success being able to get slower cleaners to speed up?

Have a tenured 1099 cleaner who resigned this week. Two of her recurring clients have reached out today to cancel. Pretty obvious she is stealing clients. She did sign a non-solicit. This just part of the biz or how are you guys handling this situation?

Anyone given Thumbtack another shot since they disabled instant book? Any success?

Lots of complaining about BK and rightly so - the product doesn’t work. How is it actually impacting your bottom line though? I have a Sheet with all my cleaners availability, another with our pricing, exported this weeks bookings, let cleaners know we’re having issues and to

Team breakfast tomorrow morning and then ops manager and I head to NC for a golf trip. Excited to see how the team does while we’re out. Will be a good test of all the systems we’ve put in place.

Lots of cancellations recently, mostly for clients being sick so only 12 cleans today. Zero call offs, zero cleaners MIA or significantly late, no client complaints. I could use more days like these.

Field manager resigned on Monday (story for another time) and Ops manager was out with the flu so ya boy was back in the saddle running the day to day. Had 1 call off due to a mental breakdown, a cleaner who forgot her rags, 3 great interviews with potential cleaners and zero

Karen on the phone today said I made “several derogatory comments to her.” I said like what? She goes “you told me to stop interrupting you and to let you speak. You should treat me with respect I’m a paying customer.” No, you’re not a paying customer and I don’t want to deal