Bret Taylor
@btaylor
Followers
148K
Following
16K
Media
520
Statuses
7K
Co-Founder @SierraPlatform. Board @OpenAI.
San Francisco, CA
Joined July 2007
This is absolutely insane. If Belichick is not a first ballot hall of fame coach, who is?
Bill Belichick, the 8-time Super Bowl-winning HC, is not a first-ballot Hall of Famer, per @SethWickersham and @DVNJr. Belichick fell short of the 40 out of 50 votes needed for induction to the Pro Football Hall of Fame in his first year of eligibility. https://t.co/ooJutI0C0Q
18
1
123
We’re excited to partner with Stellarus to help health plans like Blue Shield of California build their AI agent
sierra.ai
Sierra is partnering with Stellarus to help health plans like Blue Shield of California deploy AI agents.
3
2
25
Excited to partner with https://t.co/780iZB5YwM the global fashion powerhouse on reimagining their customer experience with AI.
1
2
13
The atomic unit of customer experience isn't a conversation — it’s a relationship. Really excited about all the new capabilities we announced at our first Sierra Summit last month
5
10
101
We’re excited to partner with Sutter Health — one of the nation’s largest not-for-profit health systems serving millions of patients across Northern California. Together, we’re delivering solutions that make care easier to navigate for patients while giving care teams more space
5
5
109
Guild serves working adults balancing jobs, caregiving, and education. Their support team achieves 4.8/5 CSAT — and their Sierra AI agent matches it. COO Jonathan Marek shares how they're scaling across 20+ languages
sierra.ai
Guild's AI agent achieved the same 4.8 CSAT score as their human support specialists—proving that scaling support doesn't require sacrificing the empathy working adult learners need.
3
2
17
Excited to announce Sierra's new office in Paris
sierra.ai
Sierra is expanding to France, where we'll help leading companies—from luxury houses to aerospace innovators—deliver exceptional customer experiences with AI.
6
1
62
GPT 5.2 is out today
openai.com
The most advanced frontier model for professional work and long-running agents.
3
8
182
“I’m obsessed with Redfin’s AI search” - Great review of the Redfin home search agent powered by Sierra
theverge.com
An AI search tool that’s… good?
4
11
127
As the premier destination for premium stationery, holiday cards, and gifts, Black Friday-Cyber Monday is make-or-break for @HelloMinted. Their AI agent absorbed a 387% month-over-month increase in conversation volume—questions about customization, order modifications, shipping
2
2
9
SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform (ADP) — giving Harmony, the service’s AI customer support agent, the memory and context she needs to move from highly effective, one-and-done customer interactions to longer lasting,
sierra.ai
SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform
3
8
72
Sierra is opening an office in Tokyo! We are excited to partner with SoftBank as we expand to Japan
sierra.ai
We're excited to share that we're opening a Tokyo office, and SoftBank Vision Fund 2 has invested in Sierra.
5
4
79
Sierra uses 15+ frontier and open source models for low latency tool calling and decision-making, precision classification, long-context reasoning, and empathy/tone. We call this a constellation of models, and it’s a key ingredient to the state of the art performance of agents
sierra.ai
Agents built on Sierra are assembled from 15+ purpose-built models working in concert, so they can handle complex tasks with speed, precision, and on-brand execution.
24
22
411
So excited to be working with Gap, an iconic California brand that’s dressed generations of American families. Their AI agent represents four distinct brands - Gap, Banana Republic, Athleta and Old Navy - and has gone live at full scale just in time for the holiday shopping
12
10
341
We need to have three football games on every holiday. Happy Thanksgiving! 🦃🍁 🏈
6
1
99
I am an Inbox Zero guy. My workflow relies on each email having three states (read, unread, archived) because I often read / triage / archive before answering. Has anyone figured out a similar workflow with Apple Messages? Marking unread doesn’t cut it because it breaks triage
65
9
585