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Bret Taylor Profile
Bret Taylor

@btaylor

Followers
148K
Following
16K
Media
520
Statuses
7K

Co-Founder @SierraPlatform. Board @OpenAI.

San Francisco, CA
Joined July 2007
Don't wanna be here? Send us removal request.
@btaylor
Bret Taylor
7 days
This is absolutely insane. If Belichick is not a first ballot hall of fame coach, who is?
@AdamSchefter
Adam Schefter
7 days
Bill Belichick, the 8-time Super Bowl-winning HC, is not a first-ballot Hall of Famer, per @SethWickersham and @DVNJr. Belichick fell short of the 40 out of 50 votes needed for induction to the Pro Football Hall of Fame in his first year of eligibility. https://t.co/ooJutI0C0Q
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@btaylor
Bret Taylor
22 days
We’re excited to partner with Stellarus to help health plans like Blue Shield of California build their AI agent
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sierra.ai
Sierra is partnering with Stellarus to help health plans like Blue Shield of California deploy AI agents.
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@btaylor
Bret Taylor
1 month
Merry Christmas! 🎄🎁
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@SierraPlatform
Sierra
1 month
Excited to partner with https://t.co/780iZB5YwM the global fashion powerhouse on reimagining their customer experience with AI.
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@btaylor
Bret Taylor
1 month
The atomic unit of customer experience isn't a conversation — it’s a relationship. Really excited about all the new capabilities we announced at our first Sierra Summit last month
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@btaylor
Bret Taylor
2 months
We’re excited to partner with Sutter Health — one of the nation’s largest not-for-profit health systems serving millions of patients across Northern California. Together, we’re delivering solutions that make care easier to navigate for patients while giving care teams more space
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@btaylor
Bret Taylor
2 months
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@btaylor
Bret Taylor
2 months
Guild serves working adults balancing jobs, caregiving, and education. Their support team achieves 4.8/5 CSAT — and their Sierra AI agent matches it. COO Jonathan Marek shares how they're scaling across 20+ languages
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sierra.ai
Guild's AI agent achieved the same 4.8 CSAT score as their human support specialists—proving that scaling support doesn't require sacrificing the empathy working adult learners need.
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@btaylor
Bret Taylor
2 months
Tampa Bay should keep the creamsicle uniforms all year long
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@btaylor
Bret Taylor
2 months
“I’m obsessed with Redfin’s AI search” - Great review of the Redfin home search agent powered by Sierra
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theverge.com
An AI search tool that’s… good?
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@SierraPlatform
Sierra
2 months
As the premier destination for premium stationery, holiday cards, and gifts, Black Friday-Cyber Monday is make-or-break for @HelloMinted. Their AI agent absorbed a 387% month-over-month increase in conversation volume—questions about customization, order modifications, shipping
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@btaylor
Bret Taylor
2 months
SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform (ADP) — giving Harmony, the service’s AI customer support agent, the memory and context she needs to move from highly effective, one-and-done customer interactions to longer lasting,
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sierra.ai
SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform
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@btaylor
Bret Taylor
2 months
Sierra is opening an office in Tokyo! We are excited to partner with SoftBank as we expand to Japan
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sierra.ai
We're excited to share that we're opening a Tokyo office, and SoftBank Vision Fund 2 has invested in Sierra.
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@btaylor
Bret Taylor
2 months
Sierra uses 15+ frontier and open source models for low latency tool calling and decision-making, precision classification, long-context reasoning, and empathy/tone. We call this a constellation of models, and it’s a key ingredient to the state of the art performance of agents
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sierra.ai
Agents built on Sierra are assembled from 15+ purpose-built models working in concert, so they can handle complex tasks with speed, precision, and on-brand execution.
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@btaylor
Bret Taylor
2 months
ChatGPT turns three today! 🎂🥳
@OpenAI
OpenAI
3 years
Try talking with ChatGPT, our new AI system which is optimized for dialogue. Your feedback will help us improve it.
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@btaylor
Bret Taylor
2 months
So excited to be working with Gap, an iconic California brand that’s dressed generations of American families. Their AI agent represents four distinct brands - Gap, Banana Republic, Athleta and Old Navy - and has gone live at full scale just in time for the holiday shopping
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@btaylor
Bret Taylor
2 months
We need to have three football games on every holiday. Happy Thanksgiving! 🦃🍁 🏈
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@btaylor
Bret Taylor
2 months
I am an Inbox Zero guy. My workflow relies on each email having three states (read, unread, archived) because I often read / triage / archive before answering. Has anyone figured out a similar workflow with Apple Messages? Marking unread doesn’t cut it because it breaks triage
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