Ben Popken
@bpopken
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Head of Content at Signal Hill Technologies. Prev: Senior Business Reporter @NBCNEWS, EIC @Consumerist.
Joined September 2008
Here's audio speech to text of StubHub apologizing to me and sending me the money they owe me
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Here's the email I sent to 30+ StubHub execs and that got them to pay me what they owed. This is AFTER I emailed a small group of them, including the CEO, who didn't have time to fix the issue but did have time to BLOCK my email address! Full story: https://t.co/b1Crf2VwXX
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In modern customer service fashion, the at @StubHub account has engaged me in a DM, promising to look into my issues and taking the conversation off a public forum. So far they have asked for proof which I’ve given. Once again they offered some condolences and said how they
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This is where @StubHub’s AI slop customer service desk goes.
The toughest space in any strip center is the “elbow.” It has almost no visibility, barely any frontage, and it’s always the hardest space to lease. In your underwriting, you often have to assume zero rent for the elbow - sometimes even negative rent if you’re the one covering
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In the style of a @NealStephenson "Snow Crash" homage @Grok explained to me why @StubHub customer service is so bad. It's a fairly decent low-poly rez rendering. https://t.co/8O34TsQ0sW
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Ask your CEO for my sale number. It's in his inbox.
@bpopken We are very sorry for the frustration here, as this is never our intention. We would be happy to look into this for you if you DM our support handle @TeamStubHub the email address, phone number, and order number.
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I emailed 30+ @StubHub leadership contacts to let them know they have until 1:30 EST on Friday Nov 21 to live up to their deal or I will begin my 10-step escalation plan. It has 11 steps. I will take this to 11. #EECB #StubHubSucks
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StubHub customer service is literally no help like kept contradicting everything I was trying to explain to them 😭
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When your customer service is a flop, it shouldn't be surprising that your IPO flops, too. If I were you, I wouldn't buy @stubhub stock or tickets. Why StubHub’s IPO Flop Is a Warning for Any Business That Relies on Google
inc.com
As AI chatbots replace traditional search, the era of ‘search-first’ traffic for e-commerce is fading. Investors are noticing.
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Can’t wait til @StubHub fails for being an absolute joke and worst customer service ever.. losers
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@TeamStubHub haven't received a refund yet after @StubHub customer service agent said it would be sent in 72 hours. the seller never sent the ticket. can you please help?
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